Team Leader, Housekeeping
(14495)
Rare Finds is a diverse collection of resorts celebrating the individuality and unique identity of a destination, with a distinct ability to captivate the imagination, and bring to the forefront the essence of a place.
Authentic and captivating, Bab Al Shams Desert Resort is a truly magical destination, where expertly curated itineraries and bespoke entertainment are the beating heart of our legendary desert-based destination. Part of our unique Rare Finds collection, the essence of Bab Al Shams joins our guests together to discover the most soulful experiences and humbling journeys, set against Dubai’s endless dunes and rich culture.
About The Role
To follow and assist the HKP manager in maintaining the set standards of cleanliness, sanitation, and disinfection throughout the Resort. Assist in managing all line-level colleagues in all areas of the HKP. A high level of cleanliness, sanitation, disinfection, and presentation in all areas has a large impact on the guest’s stay and it is imperative that each area's standards are met and exceeded. The Resort standards from the guest's arrival must be maintained consistently throughout their stay. It is to be always kept in top shape.
Key Duties and Responsibilities
GROOMING & ETIQUETTE:
• To report for duty punctually wearing the correct uniform and always have a nametag.
• Always provides a courteous and professional service to internal and external guests using their names.
• Adhere to the company’s standards regarding dress and appearance.
• Always maintains a high standard of personal appearance and hygiene.
SCOPE OF JOB:
• Supervises and assists Housekeeping attendants with the department, ensuring the correct standards and service methods are maintained as stated in the department operation manual.
• To attend daily briefing in the Housekeeping Office conducted by HK in charge.
• Conducts daily pre-shift briefings to housekeeping attendants on VIP rooms, long-stay guests, arrivals & departures, function/events of the day, and the previous day’s guest comments.
• To collect Reports from the Housekeeping office & return them at the end of the shift. To ensure that you sign out and in for the keys.
• Develop a positive working relationship with all colleagues and other departments to facilitate a team-oriented atmosphere.
• Maintain safe work practices as per the Health and Safety.
• Consistently strives to please all external and internal Guests that you may come into contact with.
• Adhere to all Resort rules and regulations as per Service Standard Policies and procedures.
• To assign daily responsibilities to all colleagues and check their performance.
• To inspect on a daily base all guest rooms, common areas, and “back of the house” ensuring that the highest approved standards of cleanliness, and sanitation are met at all times.
• Ensure supplies, amenities, linens, and flowers are replenished as per standard.
• Ensure carpets and rugs in rooms and hallways/corridors are cleaned through daily spotting.
• To ensure all facilities, furniture, and fixtures, and report any damage to the office coordinators & log/ write in the daily report for action and follow-up.
• As per the approved standards, to ensure the cleanliness and the maintenance of all housekeeping equipment, and schedule necessary preventive maintenance and repair work.
• To ensure all colleagues are trained in all areas and with the appropriate tools before performing their general duties.
• To inspect corridors, back areas, staircases, stores, pantries, and garbage areas. To note down repairs, linen, and supplies shortages. Ensure that the par stock of linen and guest supplies in the pantry areas is according to the need for the next day.
• Inform Food & Beverage when room service trays need to be removed, mini bar. Ensure that bars are replenished, dining tables are cleared or set up, and fruits and other goodies are always replaced.
• Ensure that all beds, tables, and bathrooms are set up with crispy linen. All bed linen, tablecloths, and napkins are pressed as per approved standards. Ensure all maintenance issues are reported to the Maintenance department and Security department and follow up.
• To ensure that any losses or damages to furniture and fittings or equipment are reported to the Housekeeping manager.
• To ensure the approved deep cleaning planning/ program for all sections, pantries, and back of the house in place is carried throughout the visit and the non-occupancy of the Palace.
• To identify training needs, especially for line colleagues, and assist in the development of formal and informal training plans and report to the HKP manager.
• To assist in taking various housekeeping inventories such as linen inventory, store inventory, etc.
• To assist in preparing the month-end reports and share them with the housekeeping manager.
• Attends and contributes to all staff meetings and participates in hotel training scheduled and other related activities.
• Assists in efficiently managing the department according to the established concept statement, providing a
• Assists in maintaining and implementing of a flexible employee base, with the right mix of employees.
• Assists in identifying training needs and plan training programs for the employees.
• Liaises and informs the Department Head or Human Resources Department of all training sessions.
• Trains Housekeeping Attendant to have the necessary skills to perform their duties with maximum efficiency.
• Ensures that each employee maximizes productivity and morale with their respective departments and consistently maintains discipline following Hotel Policies & Procedures and local legislation.
• Drives continuous improvement and builds support for changes.
• Assist in monthly stock takes for all linen, operating supplies, operating equipment, and amenities.
• Accepts responsibility for carrying out other management duties as requested by the resort.
GENERAL AND OTHER DUTIES
• The above Job Description identifies the key areas of responsibility of the position and is not an all-encompassing description of duties and tasks.
• The Job Description may be subject to review from time to time.
• The employee will be required to perform similar duties or tasks in any area of the hotel as may be designated by Management from time to time.
• The employee will be required to attend training courses as required and continually strive for the improvement of their own knowledge and skills.
• The employee will be required to be familiar with the hotel policy on fire, hygiene, health, safety, and emergency evacuation and that all staff in the department participate in fire and emergency drills.
• The employee will be required to adhere to and have a complete understanding of the employee handbook and adhere to the regulations contained within.
• The employee will be required, always, to maintain a high standard of personal appearance and hygiene and ensure that dress and attire meet the hotel’s requirements and do not detract from the desired image of the hotel.
• The employee will always be required to render the highest level of courtesy and service to hotel guests even where such service may fail beyond the main duties or scope of this position.
• To be flexible within your job and to be able to fulfill any other duties that you may be asked to perform.
Experience & Educational Requirements
• Completed High School (essential)
• A diploma would be highly preferable
• 2 years as Housekeeping Supervisor in a similar role.
• Have exposure to Front Office and Laundry.
• Computer literacy in Microsoft Office to include – Word/ Excel/PowerPoint (essential)
• People management experience
• Strong orientation towards customer service
• Highly organized and proactive and able to meet deadlines in a fast-paced environment.
• Presentation skills
• Initiative and Commitment to Achieve
• Effective Communication
• Attention to detail.
• Problem-solving and decision-making.
• Physically fit to stand long hours, walk long distances, and assist pulling with linen trolley on wheels up to 250 kg.
• Leadership skills
• Customer-focused.
• Teamwork
• Interpersonal skills
• Strategic Thinking
Join a team that is warm,caring, connected and empowered to create truly unique experiences. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.