Team Leader - Front Office - Jumeirah Zabeel Saray

About Jumeirah and Jumeirah Zabeel Saray:
Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise.

Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated signature dining destinations and surprising architecture and design at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia and employs over 9,000 colleagues, representing over 120 nationalities.

As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.

Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.

Jumeirah Zabeel Saray is a luxurious beachside resort located on the west crescent of the iconic Palm Jumeirah in Dubai. The interior of the resort is inspired by the ancient palaces of Turkey and features hand-painted finishing’s, Turkish artworks and stunning murals inspired by the Golden Age of the Ottoman Empire. The resort offers 405 rooms and suites, 38 Royal Residences and the award-winning Talise Ottoman Spa, one of the largest and most luxurious spas in the Middle East. The resort offers Sinbad’s Kids Club complete with splash park, performing art destination Zabeel Theatre and a collection of diverse restaurants which offer a vibrant selection of culinary experiences. The resort also offers motorized and non-motorized water sports, complete with private jetty offering shuttle boat transfers to and from the mainland of Dubai.  

About the job:

An exciting opportunity for a Front Office Team Leader role has arisen to join the Jumeirah Zabeel Saray.

Your main duties will include:

Guest Services:

• Overseeing the check-in and check-out processes to ensure smooth and efficient service.
• Handling guest complaints, resolving issues, and addressing special requests.
• Ensuring that guests have a pleasant stay and providing personalized service where necessary.
• Coordinating with other departments (housekeeping, concierge, etc.) to meet guest needs.
• Supervising, training, and coaching front office Guest Service Executives.
• Scheduling shifts and managing workloads.
• Monitoring team performance and providing feedback to improve service quality.
• Ensuring that the team follows hotel policies and procedures.
• Managing daily operations of the front office to ensure smooth workflows.
• Ensuring accurate guest billing and financial transactions.
• Conducting daily briefings with staff and ensuring communication between shifts.
• Collaborating with housekeeping, reservations, and security departments for seamless operation.
• Monitoring guest satisfaction and managing guest feedback.
• Preparing daily reports on occupancy, revenue, and guest feedback.
• Keeping up to date with hotel policies, local regulations, and safety standards.
• Monitoring and maintaining cleanliness and ambiance of the front office area.

About you:

• Bachelor's degree, Diploma or certification in hotel management hotel administration, or related field
• A minimum 2-4 years of experience in front office operations or a similar role in the hospitality industry, preferably in a 4- or 5-star hotel.
• Having a strong background in guest service and interaction is crucial.
• Experience with hotel management systems: Familiarity with property management systems (PMS) such as Opera Cloud etc.
• Proficiency in using hotel Property Management Systems (e.g., Opera, Fidelio, etc.) for reservations, check-ins, check-outs, and billing.
• Fluency in English, Russian, and German (both written and spoken) is required, as this will enable the supervisor to effectively assist international guests. Knowledge of additional languages is desired.
• Knowledge of Microsoft Office (Word, Excel) and email communication.

About the Benefits

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.