Team Leader - Automotive

Transguard Group was established in 2001 and has diversified significantly, we lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is the UAE’s most trusted business support and outsourcing provider and has a large, dynamic, and culturally diverse workforce with 50,000 employees! We are currently recruiting Team Leader to be based out of their office in Dubai.

Responsibility-

• Monitors and supervises the technicians’ jobs and activities. Manages job allocations and additional jobs, prioritizing accordingly.
• Consistently supervises and monitors the technicians’ performance. Assures highly efficient and productive employees, monitoring the quality and quantity of work done, time taken, the attitude at work, as well as adherence to 5S.
• Familiarizes each technician with company policies and individual responsibilities.
• Ensures that all warranty/ Port Modification cases in the workshop will be observed and will be reported to the Technical Department.
• Monitors allowed time vs. actual time taken for the work.
• Reports any modification case to vehicle components and provides the necessary documentation for future reference (i.e. photos, etc.).
• Ensures constant coordination with Job Control for daily jobs and on-time advice for cases of urgency.
• Conducts the counterchecking of technicians reports and mechanical estimations, to ensure accuracy.
• Ensure proper adherence to Service Department procedures.
• Selects suitable technicians for training programs, monitors their skills and capabilities, and periodically reviews training requirements.
• Analyzes the reasons for repeat jobs and tries to prevent it.
• Assists technicians for complex repairs and diagnosis, whenever necessary.
• Coordinates with TSA for warranty & F1 issues and correspondingly reports to Workshop Manager.
• Monitors technicians’ activities to ensure on-time job completion and in case of any delay, to coordinate/report to the job control accordingly.
• Guarantees proper safekeeping and maintenance of the issued tools conducting a periodic inventory and takes responsibility for any discrepancy
• Performs other related tasks assigned by the Workshop Manager and/or Service Manager.
• Defines performance goals at the start of the year in discussion with the Line Manager and ensures that the goals are achieved during the year.