Team Leader - Attractions - Neon Galaxy - Dubai Holding Entertainment

About Dubai Holding Entertainment:

Dubai Holding Entertainment offers an impressive range of destinations and attractions that enhance the appeal and competitiveness of Dubai as an international tourism and leisure hub, with the added value of the quality of the facilities and the high standards of training, supervision, and security.

Ain Dubai, the tallest observation wheel in the world, is the jewel of the Bluewaters extraordinary and one-of-a-kind experience and is set to offer a majestic new experiential perspective from the eye in the sky across Dubai’s mesmerizing skyline.

Global Village is one of the longest established tourist attractions in Dubai having opened its doors in 1997. It offers world-class cultural and family entertainment, featuring 26 international pavilions and millions of visitors every season.

As the most recent attraction within Dubai Holding Entertainment, Dubai Parks and Resorts™ is the Middle East’s largest multi-themed leisure and entertainment destination comprising of three separate theme parks: MOTIONGATE™ Dubai, LEGOLAND® Dubai and LEGOLAND® Water Park.

Leading destinations and attractions by Dubai Holding Entertainment also include Coca-Cola Arena, the largest multipurpose indoor arena in the Middle East; Roxy Cinemas, a premiere theatre experience; and The Green Planet in City Walk, a destination that recreates a tropical forest and many more.

Dubai Holding Entertainment owns the largest radio network in the region. Arabian Radio Network (ARN) is the most dynamic multiplatform broadcaster in the UAE and is at the forefront of innovation. It provides advanced in-studio cameras, broadcasting on-air, online on smartphone apps and the Apple TV platform. ARN has ten radio stations, including Dubai Eye, Virgin Radio, Al Arabiya and Hit – reaching over 200 nationalities and 4 million listeners each week in seven languages.

Building on ARN’s commitment to embracing the future and being able to provide access to the best marketing platforms in the region, MPN by Dubai Holding Entertainment is a multimedia sales house, operating premium out-of-home assets, video production, event sponsorship and activations.

Job Overview:

Here's your chance to step into the role of Attractions Team Leader at Neon Galaxy part of Dubai Holding Entertainment. In this position, you'll take on key responsibilities that include:

The main purpose why this position exists is to ensure the attraction (s) is operated with utmost attention to safety and exemplary presentation standards.

Works closely with the Attraction supervisor. Opening and closing of the attraction ensuring safety checks, functional checks and follow up with all concerned departments to maintain the right attraction presentation standards w.r.t. the theme, AV, graphics, and attraction experience.

Ability to conduct on the job attraction training for Attraction Attendants, refresher trainings and conducting written assessment for certification.

Key Accountabilities:

• Opens attraction following all procedures and ensures operational readiness of both attraction and staff – maintains the logs.
• Conducts daily briefings along with (and in absence of) Supervisor; minutes of which are recorded. 
• Ensures all show sets and elements are functional and reports any anomalies to Supervisor and Attractions Manager on Duty.
• Checks attraction presentation standards and documents any missing show elements, reporting them to the appropriate department and lets management know of any show critical errors.
• Ensures all Attendants is in position and are meeting all wardrobe and grooming standards and are always delivering consistent exemplary guest service.
• Monitors all employee breaks and documents any lateness, absence, or anomalies.
• Completes daily paperwork and logs all work issues on appropriate forms. 
• Spot checks attraction safety procedures are consistently followed and adhered to compliant to the Local Authorities guidelines.
• Responds to all guest situations at the attraction, resolves any conflicts and documents for further review with the operations management team.
• Maintains adequate staffing levels at all times and monitors staff rotation.
• Closes attraction at end of day by following all procedures. Validates the daily checklists and follows all attraction closing protocols. Prepares next day’s paperwork.
• Performs on the job training for staff including attraction certification, written assessments for staff and on-going refresher training. 
• Conducting evacuation drills periodically along with Attractions Supervisor as set by the management ensuring team is efficient in evacuation.
• Lead Attraction Attendants during the evacuation activities in case of emergency.
• Replace temporarily the Supervisor when required. 
• Any other duties as may reasonably be requested by the management team.

Qualifications:

Essential

• College degree.
• Equivalent diploma / training and certification courses in service industry / amusement industry.
• Certified Attraction Attendant Certificate / License

Desirable

• Safety skills training / certification.
• IAAPA certifications.

Experience

Essential  

• 3 years previous experience in Service / Entertainment / Hospitality industry.
• Leading a multi-cultural staff.
• Ability to train and motivate team member.

Desirable

• 2 years’ experience at a theme park, amusement park, water park or themed attraction.
• 1 year of attraction operating experience.
• Attention to safety.

Skills:

Essential

• Fluent in English. Knowledge of Arabic and Indian languages an added advantage.
• Excellent Guest and employee services skills. 
• Ability to handle conflicts and face difficult situations.
• Proven team leader that works well in a fast paced, hourly goal driven environment.
• Positive, enthusiastic and energetic attitude.
• Adapt to a changing work environment.
• Guest service; interacts in a positive manner and diffuses any negative guest situation following company protocols.
• Pleasant personality with excellent communication skills.

Desirable

• Background in hospitality industry.
• Proficient in Microsoft Office. 
• Strong interpersonal skills.
• Fluent in Arabic and Hindi.
• Confident, Fun loving and cheerful.

About the Benefits:

In the world of entertainment, Dubai Holding Entertainment is dedicated to nurturing the talents and well-being of our team members. Join our dynamic and diverse workforce to enjoy a comprehensive benefits package that includes competitive compensation, exciting career development opportunities, and a collaborative and creative work environment. We strongly believe in empowering our workforce, as they play a pivotal role in shaping unforgettable entertainment experiences for tomorrow.

We are committed to attracting the brightest minds and nurturing the most innovative candidates who aspire to make a significant impact on the future of the entertainment industry in Dubai. At Dubai Holding Entertainment, we embrace equal opportunity and promote a discrimination-free environment where everyone's unique talents and contributions are celebrated. Join us in crafting a thrilling and extraordinary tomorrow in entertainment!