Team Leader - Alerts Screening

Role       : Team Leader - Alerts Screening
Location : Dubai JAFZA
Role Purpose:

• Solely responsible for screening and discounting of alerts in digital onboarding process.
• Ensure alerts are adequately reviewed and analyzed prior to discounting or escalating to L3 for GCD review
• Ensure discounting of alerts is done as per GCD guidelines/Policy
• Ensure SLAs agreed with stakeholders are adhered 
• Ensure user access reviews are conducted on bi-annual basis
• Ensure system enhancements are developed based on detailed specifications and deployed after thorough testing.
• Ensure SOP remains current and aligned with GCD Policy and regulatory mandates.
• Arrange periodical review meetings with stakeholders and track action items till closure
• Arrange periodical refresher trainings for team
• Ensure complaints received from stakeholders are acknowledged, responded and status is updated in tracker.
• Ensure access to sensitive customer data remains restricted.
      
  Key Accountabilities of the role      
   

Process Ownership & Control

• Ensure QC checklist is reviewed and updated periodically to align with Policy, SOP and workflows
• Ensure understanding gaps identified through QC are corrected through peridical refresher trainings
• Ensure errors are rectified on timely basis.
• Ensure incidents are reported and logged as per bank’s policy
• Ensure adherence to SLA & TATs 
   

Team Management
 

• Ensure trainings announced by HR & adhoc assignments are completed (by the assigned onshore and offshore team) on timely basis
• Ensure team remains updated with regulatory changes/guidelines published by GCD.
• Ensure process related trainings/refreshers are conducted on periodical basis
• Ensure goals set-up and performance reviews are completed on time.
• Maintain adequate level of engagement within the team.
• Ensure staff accesses are aligned with role requirement. 

• Ensure MIS/reports are published regularly
• Conduct periodical trend analysis and share feedback with senior management and stakeholders
• Ensure ISG guidelines on data security are adhered to and information is shared with intended recipients only

• Drive process automation to reduce potential errors
• Support with preparing detailed BRDs ensuring requirements of all stakeholders in the workflow are adequately documented and signed-off
• Ensure detailed E2E UAT is conducted successfully, and evidence saved prior to sign-off  
• Conduct sanity check post deployment

Specialist Skills / Technical Knowledge Required for this role:
 

• Total Number of Years:5+