Team Lead Rider Engagement

talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

What’s on Your Plate?

• Lead and manage operations within the assigned city.
• Oversee and direct the Rider Coordinator (RC) team, ensuring effective management and support.
• Monitor and optimize staffing levels across the city to meet operational needs.
• Track order trends and recommend adjustments to forecasts for special events to ensure accuracy.
• Optimize live operations to minimize order losses and improve efficiency.
• Implement data-driven strategies to enhance rider performance.
• Ensure the city meets and maintains key performance indicators (KPIs).
• Facilitate effective communication and coordination between the RC team and riders.
• Conduct rider training sessions to enhance skills and performance.
• Ensure compliance with company policies and regulations.
• Keep the RC team motivated and aligned with business objectives.
• Perform ad hoc tasks as requested by the line manager.

What Did We Order?

Education and Experience:

• Bachelor's Degree
• 2-3 years of experience in the food/grocery tech industry is highly preferred.

Skills and Competencies:

• Proficiency in data input, retrieval, and analysis.
• Ability to multitask and work effectively in a fast-paced environment.
• Proficient in Google Suite. 
• Strong communication skills, both written and verbal. English and Urdu is a must. Arabic is a plus. 
• Stakeholder management: Experience of managing multiple stakeholders.
• People management skills: Experience of managing a bigger group of people.
• UAE Driving License is a must.