Provide first-level technical support for various engineering software problems, including AutoCAD
• Handle installation/configuration of various engineering software (SACS, SmartPlant Tools, CAESAR II, PDS, PDMS, AutoCAD, Microstation, TEKLA etc.,)
• Monitor the usage of network licenses of engineering software
• Maintain the engineering hardware/software inventory
• Troubleshoot and resolve hardware problems, including plotters and printers
• Ensuring regular backups of engineering servers and restore whenever needed
• Manage permissions on engineering servers for various users
• Assist senior support engineers in automation activities in the discipline.
Skills Required
• Bachelor’s Degree in any field, preferably with Microsoft Certification (MCSE / MCSA)
• Min. 3-5 years of experience, preferably in an Engineering environment
• Basic CAD knowledge
• Exposure to other industry-standard engineering software
• Good command of written and spoken English.
• Strong computer background (working knowledge of MS Windows, MS Office, MS Access)
• Industry standard certifications preferable
• Excellent trouble-shooting skills
• Excellent interpersonal, communication and documentation skills
