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Job Title: Supervisor (Supermarket)
Location: Al Ain, UAE

Salary: TBD

Job Type: Full-Time

Hiring Company: REAPHR & Recruitment Services

About the Role:

We are seeking an experienced and dedicated Supervisor with strong retail experience, particularly in a supermarket for one our Retail company Client in Al Ain. The successful candidate will be responsible for overseeing daily store operations, ensuring staff are properly managed, and maintaining a high standard of customer service. The role requires excellent leadership skills, a solid understanding of supermarket operations, and the ability to manage and motivate a team to meet sales targets and improve overall store performance.


Key Responsibilities:

1. Store Operations Management:


  • Oversee daily operations within the supermarket, ensuring smooth functioning of departments (e.g., produce, dairy, meat, etc.).
  • Monitor stock levels, perform inventory checks, and ensure timely product replenishment.
  • Ensure the store is clean, organized, and well-stocked at all times, meeting hygiene and safety standards.

2. Team Leadership and Staff Management:


  • Supervise and support a team of store associates, providing guidance and training.
  • Schedule staff shifts to ensure adequate coverage during peak hours and manage attendance.
  • Conduct regular performance reviews, provide feedback, and motivate staff to achieve their best performance.
  • Resolve any employee-related issues, ensure good teamwork, and maintain a positive work environment.

3. Customer Service and Satisfaction:


  • Ensure exceptional customer service is provided at all times, addressing customer concerns and complaints promptly.
  • Assist customers with product inquiries and guide them through the shopping experience.
  • Monitor customer satisfaction and implement strategies to improve service levels.

4. Sales and Performance Monitoring:


  • Assist in driving sales by meeting and exceeding sales targets.
  • Implement and monitor in-store promotions and strategies to increase foot traffic and sales.
  • Track store performance and provide reports on sales, inventory, and staff productivity.
  • Work closely with the management team to analyze sales data and make adjustments to improve performance.

5. Health, Safety, and Compliance:


  • Ensure compliance with all health and safety regulations in the store.
  • Monitor adherence to store policies and UAE regulations.
  • Conduct regular checks to ensure product quality and store cleanliness are maintained.

6. Stock and Inventory Management:


  • Assist with inventory management, ensuring products are correctly stocked and organized.
  • Perform regular stock audits and coordinate with the purchasing team for reordering.
  • Ensure product displays are organized and well-maintained to maximize sales.
Requirements:

Experience:


  • 2-3 years of experience in a supervisory role within a supermarket or retail environment.
  • Familiarity with the operations of a supermarket, including knowledge of inventory management, store layout, and product assortment.
  • Previous experience in staff management and team leadership.

Skills:


  • Strong leadership and team management skills with the ability to motivate and guide a team.
  • Excellent communication and customer service skills.
  • Ability to multitask and manage time effectively in a fast-paced environment.
  • Strong problem-solving abilities, with a focus on improving operations and customer experience.
  • Good understanding of retail operations and inventory management.

Qualifications:


  • High school diploma or equivalent; a degree in Retail Management or a related field is a plus.
  • Basic proficiency in MS Office or retail management software is preferred.

Age: Preference for candidates under 40 years, but candidates up to 45 years will also be considered.


Salary & Benefits:
Will be discuss in the interview

Additional Information:
  • No banned nationalities candidates (Afghanistan, Libya, Yemen, Somalia, Lebanon, Bangladesh, Cameroon, Sudan and Uganda ,etc)
  • The candidates with cancel visa and working visa already in UAE is acceptable (banned nationalities)
  • Candidates who have degree from banned nationalities is also acceptable
  • Candidates who have a visit visa (banned nationalities) are not acceptable


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