Job Title: Supervisor (Supermarket)
Location: Al Ain, UAE
Salary: TBD
Job Type: Full-Time
Hiring Company: REAPHR & Recruitment Services
About the Role:
We are seeking an experienced and dedicated Supervisor with strong retail experience, particularly in a supermarket for one our Retail company Client in Al Ain. The successful candidate will be responsible for overseeing daily store operations, ensuring staff are properly managed, and maintaining a high standard of customer service. The role requires excellent leadership skills, a solid understanding of supermarket operations, and the ability to manage and motivate a team to meet sales targets and improve overall store performance.
Key Responsibilities:1. Store Operations Management:
- Oversee daily operations within the supermarket, ensuring smooth functioning of departments (e.g., produce, dairy, meat, etc.).
- Monitor stock levels, perform inventory checks, and ensure timely product replenishment.
- Ensure the store is clean, organized, and well-stocked at all times, meeting hygiene and safety standards.
2. Team Leadership and Staff Management:
- Supervise and support a team of store associates, providing guidance and training.
- Schedule staff shifts to ensure adequate coverage during peak hours and manage attendance.
- Conduct regular performance reviews, provide feedback, and motivate staff to achieve their best performance.
- Resolve any employee-related issues, ensure good teamwork, and maintain a positive work environment.
3. Customer Service and Satisfaction:
- Ensure exceptional customer service is provided at all times, addressing customer concerns and complaints promptly.
- Assist customers with product inquiries and guide them through the shopping experience.
- Monitor customer satisfaction and implement strategies to improve service levels.
4. Sales and Performance Monitoring:
- Assist in driving sales by meeting and exceeding sales targets.
- Implement and monitor in-store promotions and strategies to increase foot traffic and sales.
- Track store performance and provide reports on sales, inventory, and staff productivity.
- Work closely with the management team to analyze sales data and make adjustments to improve performance.
5. Health, Safety, and Compliance:
- Ensure compliance with all health and safety regulations in the store.
- Monitor adherence to store policies and UAE regulations.
- Conduct regular checks to ensure product quality and store cleanliness are maintained.
6. Stock and Inventory Management:
- Assist with inventory management, ensuring products are correctly stocked and organized.
- Perform regular stock audits and coordinate with the purchasing team for reordering.
- Ensure product displays are organized and well-maintained to maximize sales.
Requirements:Experience:
- 2-3 years of experience in a supervisory role within a supermarket or retail environment.
- Familiarity with the operations of a supermarket, including knowledge of inventory management, store layout, and product assortment.
- Previous experience in staff management and team leadership.
Skills:
- Strong leadership and team management skills with the ability to motivate and guide a team.
- Excellent communication and customer service skills.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Strong problem-solving abilities, with a focus on improving operations and customer experience.
- Good understanding of retail operations and inventory management.
Qualifications:
- High school diploma or equivalent; a degree in Retail Management or a related field is a plus.
- Basic proficiency in MS Office or retail management software is preferred.
Age: Preference for candidates under 40 years, but candidates up to 45 years will also be considered.
Salary & Benefits:Will be discuss in the interview
Additional Information:- No banned nationalities candidates (Afghanistan, Libya, Yemen, Somalia, Lebanon, Bangladesh, Cameroon, Sudan and Uganda ,etc)
- The candidates with cancel visa and working visa already in UAE is acceptable (banned nationalities)
- Candidates who have degree from banned nationalities is also acceptable
- Candidates who have a visit visa (banned nationalities) are not acceptable
