Supermarket Branch Supervisor

The Branch Supervisor will be in-charge of the full operational requirements and overall store management.

• Store Opening/closing (as per the schedule) (Ensure hours of operation are in compliance with local laws).
• Periodically conducts store walk and ensure store standards are in place. 
• Plan and direct day to day operations of the store.
• Ensure that products and displays are properly merchandized and assist in day to day operations of the store.
• Follow up stock replenishment.
• Adhere to Product Expiry Policy.
• Maintain store's cleanliness and health and safety measures.
• Follow up the Category management.
• Follow up the temperature and the performance of the Cooling system and report to concern department for any kind of maintenance issues.
• Follow up and check the quality of fresh food (Fruit& Vegetable, butchery, Deli& Cheese, Bakery and Roastery).
• Ensure promotions are accurate and merchandised to the company’s standards.
• Ensure KVIs are maintained all time.
• Ensure every product in store have clear and visible price.
• Ensure Admin has posted and followed all store related documents/ LPOs, Invoices, GRVs, Transfer in/out without any delay. 
• Ensure Admin has followed a proper communication via email with the supplier regarding GRV policy.
• Timely handover of daily sales report to cash collector.
• Safe keeping of the store key
• Follow the “Store Checklist” w/o fail. 
• Handle customer questions, complaints, and issues.
• Organize and distribute staff schedules.
• Coordinate staff related issues and concerns with HR.
• Fair treatment to all staffs regardless of race, gender, nationality, religion. 
• Dress according to company policy to include uniform and name badge. Maintain a neat, well-groomed personal appearance at all times.
• Take disciplinary actions against staff for violating company policy and procedures by abiding our disciplinary action procedure. 
• Assign leaflet distribution.
• Insure daily full check of Daily Till Bulletin.
• Perform other duties as assigned.