Meeting or exceeding store sales and profit targets
Managing all resources within the store to provide customers with a leading shopping experience
Driving the proper execution of established policies, procedures, initiatives and directives
Key Responsibilities:
Take full ownership of the store and its commercial success
Analyze relevant data to probe and challenge the status quo
Address identified improvement areas, involving the District Manager or other Retail Back Office partners as needed
Drive continuous improvements in the store’s sales, productivity and profitability
Ensure the legal and financial integrity of the store
Lead service by example, maximizing the amount of time spent selling and leading team members on the sales floor
Ensure there is always a manager on duty on the sales floor, focusing team members on the customer and on selling when you are not able to assume the responsibility yourself
Schedule staff so as to properly serve customers, drive sales and execute tasks
Be a Brand Ambassador, consistently exhibiting the Brand Attitude and Values
Ensure proper in-store Brand execution according to established standards and directives
Ensure all store team members are trained on Foundational and Seasonal Brand and product knowledge
Manage all store operations in a systematic and efficient manner, as per established policies and procedures
Ensure all established Visual Merchandising and In-Store Communication standards are consistently executed and maintained in the store
Ensure merchandise deliveries are processed on the same day they arrive and the store’s entire product offer is made immediately available and easily accessible to customers on a consistent basis
Ensure cash register transactions are processed quickly and accurately
Lead and implement all applicable loss prevention policies and procedures
Maintain a safe and productive shopping and working environment
Manage the recruitment and training of store team members
Ensure all HR policies and procedures are adhered to
Create a high performance culture by setting clear expectations, analyzing performance and giving appropriate and prompt feedback, including actively managing poor performance
Work with the District Manager to identify and develop select strong performers with potential for growth along the Retail Field Career Ladder
Share best practices to drive the collective performance of all district stores
Complete all applicable training programs and effectively apply the learning on the job
Seek coaching and learning opportunities to continually improve your performance
Knowledge, Skills and Abilities:
Strong communication and organisation skills
Relationship building with Customers, colleagues, vendors & support functions (eg. VM Facility services etc)
Strong People Management skills
Strong knowledge of retail operations
Minimum Qualifications:
Preferably a minimum of 4 years’ experience managing a Fashion/sport retail store
Fluency in English – and preferably Arabic/Russian
