Required experience : Minimum 10 ans
Position
Modern Jeweler Creator. With these three words, chosen by himself, Fred Samuel delivered the quintessence of the Maison FRED as early as 1936. Infused with his perpetual joie de vivre and a creative audacity that challenged the traditional codes of jewelry, his pieces became the signature of a new, informal glamour and a sparkling, casual elegance. The philosophy of its founder continues to beat at the heart of FRED and animates each of its collections. Their assertive design is matched by the excellence of jewelry craftsmanship; their absolute refinement combines with versatile wear to highlight each personality. A joyful and audacious freedom of tone for creations imagined as winks of happiness, designed to illuminate life's big and small moments.
In 1995, FRED joined the LVMH group and is now part of its Watches & Jewelry Division.
The employees of FRED are the daily ambassadors of the spirit inherited from the founder of the Maison: Joie de vivre, Freedom, and Light of the Riviera.
Reporting to the MEA Brand Director, the main focus of this position are :
• Effectively manage the team to achieve sales targets
• Pro-actively manage the store to ensure both short and long term goals are achieved
• Provide and maintain a high level of customer service resulting in a positive brand experience and repeat sales
• To protect, grow and always positively portray the image of the brand being a key ambassador of Fred
Job responsibilities
Performance development:
• Achieve and exceed business goals through disruptive sales strategies
• Promote the store through multi-media channels adhering to brand guidelines and effectively engage with clients through digital activity
• Implement marketing and brand strategy at store level, ensuring events and initiatives are deployed effectively
• Actively develop the customer base through CRM activities, events and marketing initiatives in collaboration with the Marketing team
• Collect and share internally the feedback from clients with regards to our new selling approach and refine the concept
• Build a network of local clients raising awareness of the store and brand
• Stay aware of competition trends
• Maintain exceptional store presentation and visual merchandising to maximize sales opportunity and raise brand image
• Produce and implement a quality improvement plan to continuously develop store practices and customer service levels
• Manage relationships and negotiations with store suppliers, agencies and central management
• Create close and efficient links with the department store management team
Develop the Fred Samuel attitude within the Store:
• Manage recruitment and inductions. Motivate, coach and train the team in enhancing clients shopping experience in the store by building a collaborative and conducive working environment for the team.
• Manage all daily retail duties relating to store operation including management of reporting on financials and sales performance to head office
• Achieve and maintain mystery shopper targets
• Implement brand training plans and support the development of brand knowledge within the team
• Engage a local networking to make the brand shine locally, be a local brand representative according to the guidelines sent by Paris HQ
• Conduct annual and mid-year appraisal reviews with team to monitor on-going performance
• Plan and manage staff rota’s, overtime, holidays and monitoring sickness and reporting on a frequent basis
• Support, adhere to and implement HR policies and procedures.
Store Operations:
• Report any stock or security issues, and fraudulent activity to the relevant members of Management
• Open and close store and ensure all team members are aware of, and follow the security procedures to ensure minimum security risk
• Implement and promote effective working practices resulting in a safe and efficient working environment
• Ensure compliance with brand guidelines, i.e. merchandising.
• Ensure accounting procedures are followed and reported timely and accurately
• Follow finance policies and regulations in relation to cash payments and VAT refund claims
• Management and administration of internal till and stock systems
• Ensure compliance with Health and Safety regulations
• Ensure proper inventory mix and stock availability to market the needs of the store location and clientele
• Provide in-store aftersales service working with the aftersales teams to achieve a high level of customer service and satisfaction
Qualification, Experience and Skills Required:*Profile
Education:
Graduate or equivalent level qualification (preferable) Retail management training
Professional Experience:
Senior retail management experience in a similar or luxury industry Proven sales results and achievement of business/brand objectives Proven experience of effectively managing a team including performance management. Previous knowledge and experience in store operations Experience in analysing data and producing reports
Profile:
Commercial mindset with entrepreneurial spirit and well connected within local networks, result oriented, creative and innovative. Excellent level of English mandatory, Arabic preferred and ability to work in a multicultural and dynamic environment Customer focused, able to handle customer complaints and queries in a highly professional manner Adapt easily to changes and bring up new ideas and solutions Excellent communication, interpersonal and negotiation skills Attention to detail, visual merchandising flare Leadership skills with strong ability to influence and develop a passionate team Commitment to driving client loyalty through exceptional customer service standards Ability to contribute to the development of retail business Able to work flexibly, embrace and manage change. Microsoft Office proficient
Store Director - Dubaï Mall
Retail/Magasin - Fred
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