Sr. Specialist Fleet Partner

talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

• Cultivate and Manage High-Value Partnerships: Build and maintain strong relationships with high-impact 3PL partners by acting as their trusted advisor, primary point of contact, and strategic collaborator. Drive performance improvements, resolve escalations efficiently, and ensure alignment with Talabat’s strategic goals.
• Rider Pipeline Support: Collaborate with 3PLs to manage rider recruitment, onboarding, and deployment across vehicle types to ensure a consistent supply for delivery operations.
• Operational Oversight: Support the development and enforcement of Standard Operating Procedures (SOPs) to ensure compliance, efficiency, and service excellence across all operations.
• Performance Monitoring & Insights: Analyze key performance indicators (KPIs) to track partner performance, identify opportunities for improvement, and present actionable insights to the 3PL Manager.
• Compliance & Audits: Conduct regular audits of 3PL operations to ensure adherence to contractual agreements, talabat’s standards, and local regulations. Address discrepancies and mitigate risks proactively.
• Market Intelligence Reporting: Compile and present relevant data from the market to inform logistics strategy and decision-making.

• Proven Experience: 3+ years in account management, logistics, or operations within high-growth environments. Experience in the gig economy or food delivery logistics is a plus.
• Negotiation Prowess: Strong negotiation skills with the ability to secure favorable agreements and drive impactful outcomes.
• Execution Savvy: Hands-on experience implementing processes and solutions that improve efficiency and operational performance.
• Strong Communicator: Excellent verbal and written communication skills, with the ability to effectively raise flags or highlight opportunities to key stakeholders.
• Educational Background: A Bachelor’s degree in Business Administration, Supply Chain Management, or a related field is preferred but not mandatory.
• Collaboration & Problem-Solving: A proactive, collaborative approach to addressing challenges and delivering results in a dynamic, fast-paced environment.
• Passion for Excellence: A drive to challenge the status quo and find creative solutions to improve operations and partnerships.