Company Description
CNS (Computer Network Systems) is a technology company in the middle-east & has over 30 years of successful achievements and long-term partnerships with distinct customers across the region.
We are an IT distributor & our expertise are in Banking & Financial Service Insurance, Technology Enablement, IT Outsourcing, Cyber security, Digital Infrastructure, Hybrid Cloud, Digital Workplace, Customer Experience, Digital Transformation, and Block Chain.
We are a Part of the Ghobash Group of Companies, CNS spread across the region with offices in Abu Dhabi, Dubai, Oman, and Kuwait providing a holistic approach that covers all aspects of information communication technology system integration, consultancy, operation, managed services, and IT outsourcing.
CNS also has state-of-the-art network operation centers in Abu Dhabi and Dubai that develop in-house software and applications providing end-to-end solutions to our customers and partners.
Job Description
The Sr. Pre-Sales Consultant for Managed Services and ITO Outsourcing plays a pivotal role in driving the sales process by understanding the customer's technical and business environment, thereby aligning and designing the optimal managed services and outsourcing solutions to meet their needs. This role significantly contributes to the growth and success of the organization by enabling sales teams with technical expertise, solution design, and proposal presentations while ensuring alignment with the strategic objectives of the organization.
Job Responsibilities:
Solution Design and Proposal Development
- Collaborate with sales teams to understand customer requirements and challenges in the managed services and ITO outsourcing domains.
- Design tailored solutions that meet customer needs while ensuring technical feasibility, cost-effectiveness, and alignment with company offerings.
- Develop detailed proposal documents, including scope of work, technical specifications, resource requirements, timelines, and cost estimates.
Customer Engagement and Needs Analysis
- Conduct workshops, meetings, and presentations with potential clients to gather in-depth understanding of their business requirements and technical infrastructure.
- Provide expert advice on managed services and ITO outsourcing strategies, trends, and best practices.
- Build and maintain strong relationships with customers by acting as a trusted advisor.
Cross-functional Collaboration
- Work closely with the product, engineering, and operations teams to ensure proposed solutions are viable and can be delivered effectively.
- Participate in internal strategy meetings to provide input on market needs, competitive landscape, and solution portfolio enhancement.
Market and Competitor Analysis
- Stay abreast of industry trends, technological advancements, and competitor offerings in the managed services and ITO outsourcing space.
- Share insights with the sales and marketing teams to refine sales strategies and develop targeted marketing campaigns.
Qualifications
- Bachelor’s degree in Business, Information Technology, or related field. Master’s degree preferred.
- 5-7 years of experience in pre-sales, sales engineering, or consulting within the managed services, IT outsourcing, or related IT services sectors.
- Writing Skills
- In-depth understanding of managed services, ITO outsourcing models, and IT infrastructure
- Familiarity with cloud technologies, cybersecurity, and IT compliance standards
- Proficient in solution design and cost-benefit analysis.
- Ability to conduct needs assessments and develop customer-specific solutions.
- Skilled in proposal writing and project planning.
- Knowledgeable about service management processes and frameworks (e.g., ITIL).
