Who We Are?
Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat’s local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region.
We harness innovative technology and knowledge to simplify everyday life for our customers, optimize operations for our restaurants and local shops, and provide our riders with reliable earning opportunities daily.
Here at talabat, we are building a high performance culture through engaged workforce and growing talent density. We're all about keeping it real and making a difference. Our 6,000+ strong talabaty are on an awesome mission to spread positive vibes. We are proud to be a multi great place to work award winner.
Role Summary
We are on a mission to become one of the strongest “Experience First” companies in the region, and we need a Senior Content Designer to champion the cause. As the most Senior Content Designer in the team, you will be at the forefront of delivering top-notch product and lifecycle communication experiences for our customers.
Sounds like your cup of tea? Then an exciting job and an international workplace are waiting for you in the heart of UAE!
What's On Your Plate?
We’re looking for a Senior Content Designer to work in the Brand & Product Design Chapter along with Visual/Product Designers, Researchers and Product Managers to audit, plan, create and continually improve the customer experience for the talabat app.
What a typical day looks like:
Working closely with your Tribe/Domain/Squad counterparts, Content Designers and other team members to create and maintain content that meets user needs.
Producing relevant UX copy based on insights and outputs of user testing and in alignment with talabat’s product voice and tone guidelines.
Monitoring performance and identifying ways to improve content.
Write clear, concise content for the talabat app, and occasionally emails, and push notifications
Able to write with empathy and adjust for the context using our Voice Principles and Tone Framework
Ensure consistency and cohesiveness across various touchpoints on the app.
Develop content frameworks, product narratives, and other deliverables that explain your recommendations and help people understand the practice of Content Design
Approach all of your work with a localisation mindset
Share your work with the team and provide feedback on their work
Manage your own time, priorities and projects to reliably deliver with quality
What Did We Order?
Preferred candidates will be:
Minimum of 4+ years of relevant experience writing product copy, preferably for a consumer tech product
Exceptional priority management and organisational skills with the ability to multi-task and context switch daily
Able to demonstrate excellent writing skills (e.g. a portfolio or website)
Experience collaborating closely with Product Managers and Researchers
Flexible and able to work in an agile environment
Exceptional communication and presentation skills—you can effectively communicate and passionately defend decisions to stakeholders
Empathy for the customer which shows up in your day-to-day work
Solid understanding of user experience design principles
Comfortable working in an engineering environment and technical product area with proven ability to collaborate successfully with cross-functional partners.
> Not absolutely necessary, but nice to have
Experience using Figma (yes, we have edit access)