Specialist - Software Engineering

Alignment of Applications with IT Strategy 

• Lead and direct the development of application standards, tools, technologies, architecture, and data to ensure alignment of the same with the overall IT strategy.

Organisation Structure

• Recommend an optimum organisation structure for the Software Development section so that resources are optimally utilised, and communication can take place in an efficient manner.

Standards Development

• Develop and design GCAA’s IT applications standards covering all application tools and technologies, set the basis for implementation and monitor compliance throughout the organisation.

Project Management

• Manage the effective achievement of GCAA’s objectives through the leadership of the Software Development and Maintenance section
• Overall responsibility of managing multiple projects and project teams allotted to respective projects
• Lead project by ensuring proper ownership of scheduling, resources, issues, cost, risks, decisions, communication, and internal processes 
• Effectively manage the different development phases with appropriate inputs, outputs, and participants to ensure timely and successful completion of projects

Software Specifications and IT Requirements

• Monitor GCAA requirements and translate them into IT requirements to proactively assess application development needs and plans development accordingly.
• Coordinate and effective schedule resources required for software engineering project development.
• Ensure inputs from external stakeholders are taken into account while developing the SRS

Application design

• Analyse complex, integrated user project proposals; identify omissions and errors in requirements, and conduct feasibility studies; recommend optimum approach and develop applications design for approved projects.

Application Testing

• Supervise and organise user acceptance tests to ensure that the processes captured are in line with user requirements agreed in the SRS.
• Ensure that all issues reported by IT QA team are fixed in the testing phase of applications.

Systems Launch and Support

• Provide on-going support and resolution of issues reported on GCAA’s IT systems by internal and external users.
• Carry out presentations and training for internal users and external stakeholder at the time of launching new applications.

User Manuals

• Review the prepare user manuals to ensure that all the required information is captured for external and internal users.
• Maintain GCAA’s IT library is inclusive of source code, developmental documentation, flow charts, approvals, prototypes, new releases etc.

Policies, Systems, Processes and Procedures

• Recommend improvements to departmental policy and direct the implementation of procedures and controls covering all areas of Development and Maintenance section activity so that all relevant procedural/legislative requirements are fulfilled while delivering a quality, cost-effective service to customers.

Service Level Agreements

• Manage and monitor SLAs between IT and other departments in order to ensure timely response and effective solutions for internal customers. 
• Manage IT suppliers and services providers and agree on SLAs for support services
• Ensure that the IT Team delivers superior service and manages customer satisfaction, service level and corporate level SLAs. 

Reporting

• Ensure that all functional reports are prepared timely and accurately and meet GCAA requirements and quality standards.

Health, Safety and Environment within GCAA 

• Ensure compliance with all relevant health, safety, quality and environmental management procedures and controls to guarantee employee safety, legislative compliance, delivery of high-quality products/services and a responsible environmental attitude as per IMS available standards

Other Tasks/ Accountability 

• Perform additional tasks relevant to the role / area of expertise as requested by the management to be able to achieve the objectives/commitments.