Specialist - Private Banking Service (UAE Nationals Only)

Organization Unit Purpose:

Private Banking focuses on the development and management of high-Net-Worth individual accounts by offering both assets and liabilities solutions. The unit leverages on the skills, knowledge, and expertise of its staff to grow the portfolio and increase its contribution to the overall development and profitability of the bank. Front Office staff are the main point of contact for all clients and the key in generating the income for the Private Bank. Presently, it consists of 1 market/team in Head Office under Private Banking.

Job Purpose:

The Service Associate is an important pillar within the Front Office of the Private Bank. The position holder’s main responsibility is to support 1-2 Relationship Managers and their clients. The position holder handles all client requests pertaining to Basic Banking products and services (e.g., transactions, cheque books, fixed deposits, statements, etc.) and manages the client’s accounts and their documentation requirements. In addition, the Service Associate will support the assigned Relationship Managers with administrative tasks.

Job Content:

1. Support Relationship Managers (1-2) in the day-to-day management of client relationships

Qualitative

• Evaluation by Team Leader how successfully goals were achieved.
• Assessment on whether Bank’s policies and procedures were adhered to
• Assessment on whether operational losses occurred to due human errors

Tasks:

• Manage client’s accounts and execute Basic Banking transaction requests (transfers, cheques clearing, cash transactions, opening, closing and renewal of Fixed Deposits, etc.)
• Coordinate with Operations, Credit, Compliance, and other relevant departments to support the RM’s to execute client instructions.
• Exercise appropriate checks and controls as per Bank’s policies under the RM’s supervision.
• Communicate directly with the client on minor operational matters.
• Ensure Client Confidentiality and related processes.
• Prepare basic documentation (e.g., IOSIR, compliance, account opening forms, etc.) and keep client records.
• Ensure complete and accurate information is provided in all client documentation, before submission to operations and other departments, under the RM’s supervision.
• Assist other (senior) team members as and when required.

Person Specifications:

- Education: Undergraduate degree in a relevant field or equivalent

- Experiences (Years & Type): Minimum 1-2 years related work experience. / Experience in a customer care, Service environment. / Experience in the framework and business etiquette in MENA markets

- Knowledge & Skills: Advanced knowledge of Basic Banking products & services as well as associated operational processes / Good understanding of Compliance, Due Diligence and Anti-Money Laundering Acts as well as standard banking procedures

- Behavioral Competencies: Diligent with an attention to detail / Customer Service attitude and professional behavior