Specialist- Policies & Procedure

First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We’re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you’ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger – together

Job Purpose:

• This role is a key position for providing Process & Policy Management support to Elite & Global Private Banking, by documenting policy driven processes for the entire set of products and services managed by various Elite & Global Private Banking units.
• Key job performance deliverables include timely completion of process documentation cycle, providing inputs to Elite & Global Private Banking management on process improvement initiatives, guiding Elite & Global Private Banking units on efficient and customer-centric process journey mapping and managing the optimization of all processes within Elite & Global Private Banking. The role will also be involved in conducting sample checks as part of the quality assurance to better understand the process related concerns to enhance the same.
• Responsible for embedding Key Operational Risk Controls (KORCs) in documented processes to mitigate risks, in compliance with Central Bank regulations and local Regulatory authorities.

Key Accountabilities:

• Ensuring Documented Process & Policy is available across systems and products.
• Identify and propose solutions of effective Process improvisation, Process redesign, System enhancements, assessment of Process controls, and continuous assessments of Key Operational Risk and Controls through changes in the End to End process, etc.
• Facilitate and lead workshops with key business heads and stakeholders within Global Private Banking as well as various enablement functions across the organization.
• Perform continuous monitoring and measurement of defined Service Levels through data analysis, sample monitoring and system-built reports.
• Provide efficient process management support by documenting policy driven processes, imbibing effective project management methodologies, to facilitate successful, on-time project plan executions
• Define and execute process documentation projects thoroughly, including scope, objectives, work plans, milestones, resource requirements and deliverable timelines
• Work closely with GPB and external stakeholders to develop standardized SOPs across all GPB processes and function. SOPs will vary from being those that are strictly GPB, to those that are multi-segmented. Ensure these SOPs are reviewed by the applicable stakeholders, reviewed by Operational Risk, and signed off by all stakeholders.
• Provide meeting documentation and contribute to meeting facilitation.
• Identify Risk & Challenges while developing recommendations in collaboration with Group Operational Risk Management (GORM) Unit.
• Partner with businesses to ensure that the definition, documentation, measurement, maintenance, and ownership of key business processes are clearly defined across the various segmented teams.
• Initiate and review samples as per process documents and ensure processes are adhered to.
• Translate business process needs into business and functional requirements for business owners.
• Plan and devise strategies, to troubleshoot challenges pertaining to process documentation.
• Conduct team meetings to review process documentation status.
• Create process models, specifications, diagrams, and charts to provide direction to line of GPB business.

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• Strong understanding of process management methodologies, tools and best practices
• Minimum 3-5 years of experience in a similar role
• High proficiency with standard computer software programs such as Microsoft Excel, Word, PowerPoint, Project and MS Visio
• Able to build effective relationships with business and support department leadership at all levels, with experience in initiating and facilitating discussions with multiple stakeholders, leading to effective and efficient issue resolution
• Excellent written and verbal communication skills & presentation skills