Join the UAE’s largest bank and one of the world’s largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders and communities to grow through differentiation, agility and innovation. We are looking for top talent and your success is our success. Accelerate your growth as you help us reach our goals and advance your career. Be ready to make your mark a top company, in an exciting & dynamic industry.
Job Purpose
This role is subject matter expert (SME), with responsibility for supporting the delivery of end-to-end Contingent Workforce Management’s Objectives include but are not limited to supporting end to end core HR process including all system changes from the back end, supporting core business initiatives in line with department objectives and supporting benefit administration.
Responsible to manage key Core HR processes which are assigned within the agreed Service level agreements. Provide continuous improvement focus across shared service operations and partner with HR COEs providers to improve core HR processes.
To Provide proactive and excellent customer service to all internal/external customers adhering to Employee Service level agreements and standards.
Act as a spokesperson on Bank’s Policies and Procedures and deliver service excellence within CWM Unit and across the Bank.
Key Accountabilities
Onboarding
Master Data Management
Outboarding
Teamwork and Cooperation
The ability to work in teams and place team goals above individual interests. Facilitating sharing of ideas, information and responsibilities. Supporting the team towards achieving a common goal, in line with FAB’s business objectives
Effective Communication
The ability to express and explain ideas clearly and correctly, both verbally and in writing. This includes communicating to a variety of audiences such as peers, customers and managers
Policies, Systems, Processes & Procedures
Provide inputs and implement policies, systems and procedure for the assigned team so that all relevant procedural/legislative requirements, fulfilled while delivering a quality, cost-effective service
Customer Orientation
The ability to identify current and future customers, understand their current and future needs and respond with relevant and creative solutions. Make FAB the preferred partner for customers and build long term relationships in the best interest of the Bank. A customer may be an external customer, or an internal customer/colleague within FAB
Persuasion and Influence
The ability to persuade and convince others to take actions beneficial to the Bank and customers. It involves the ability to clearly identify and understand situations, and then respond appropriately when interacting with individuals and groups
Analyzing and solving problems
Understanding problems by breaking them into smaller parts and identifying risk-return implications in a systematic way. Making logical comparisons of possible outcomes and coming up with the best possible solutions to problems
Reporting
Prepare sectional statements and reports timely and accurately to meet FAB and department requirements, policies and quality standards
Minimum Qualification
Minimum Experience
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