Spa Manager
Job Description
We are currently looking for dynamic, and self motivated Spa professionals who want to move their careers forward.
As a Spa Manager you are responsible for the entire spa operation and to prepare the annual department budget to ensure sales and costs are in line, whereby your role will include key responsibilities such as:
• Generate revenue for the spa by organizing spa promotions and advertising spa services within the hotel and resort areas
• Coordinate with the hotel management team on the daily operation of the spa
• Manage and supervise all Spa Therapy administration work, like contact and correspondence to guests, creating reports, preparation and confirmation of spa services to all guests, stock ordering and stock control, promotions and marketing of spa therapies, etc.
• Ensure that the spa operation follows SOP guidelines and regulations
• Responsible for the spa colleagues appraisals and trade testing
• Manage all customer complaints
• Manage usage of spa facilities and spa equipment
• Implement and manage all spa colleagues incentive schemes
• Manage and supervise the spa services menu and provide usage reports on spa services
Skills
Education, Qualifications & Experiences You should ideally have a degree in physiotherapy / spa field with previous supervisory experience, preferably within a five star international hotel. You must also have fluency in both written and spoken English and positively contribute to sales activities along with the ability to solve problems effectively. Computer knowledge is a must.
Knowledge & Competencies
The ideal candidate will be a hands-on professional with a good spa background and a true passion to serve and ‘make others feel good’ through excellent customer care. You have excellent guest relations, problem solving and time management skills, be result oriented, proactive, an innovative thinker with the ability to lead, motivate and improvise in all situations and you should possess following competencies:
Understanding the Business
Team Building
Planning for Business
Leading People
Valuing Diversity
Managing Operations
Customer Focus
Adaptability
Influencing Outcomes
Drive for Results
Job Location Abu Dhabi, UAE Set on a spectacular 9km stretch of pristine white beach on Abu Dhabi’s breathtaking Saadiyat Island, featuring idyllic beaches that are home to indigenous Hawksbill turtles, Louvre Abu Dhabi, and the upcoming Guggenheim Abu Dhabi and Zayed National Museum. Saadiyat Rotana Resort & Villas is a one-of-a-kind five-star property with a regal presence, with striking modern Arabic archite... cture and uninterrupted Arabian Gulf views. Experience effortless luxury in our uniquely-designed 327 rooms and suites and 13 beach villas where casual elegance meets contemporary style to reflect the resort’s premier beach-side setting. You will find a range of accommodation options, including Club Rotana executive rooms with added privileges and personalised service. With seven modern dining options that promise fresh ingredients, authentic flavours and new culinary experiences, Saadiyat Rotana Resort & Villas is a dining destination with a difference. From Si Ristorante Italiano & Bar, for Italian classics, Hamilton’s Gastropub, a lively nightspot serving brews along with British/American classics to Turtle Bay Bar & Grill, offering a stunning rooftop bar, with more dining options to suit guests' taste and mood. Saadiyat Rotana Resort & Villas offers several exquisite venues, from three fully-equipped banquet and event rooms and an elegant ballroom to The Lawn, a spectacular outdoor event venue. Our leisure facilities are outstanding too: work up a sweat in our modern gym at Bodylines Fitness Club; find solace at Zen the spa at Rotana offering Turkish and Moroccan Hammam and 10 treatment rooms; or make the most of our outdoor pool, two tennis courts, mini golf and a beach club. Aladdin’s Cave, our kids club offers a lazy river, splash pool, cinema zone, water slide and much more.
