Solution Consultant - Pre Sales (Genesys)

What you will do : 

Solutioning & Pre-sales

• Technical and architectural leadership in proposing, creating, and improving solution design
• Provide product knowledge to support and sales team
• Prepare technical proposal as per customer RFP, RFI
• Understand Solution pricing and BID, Tender needs and catering the proposal to meet requirements
• Lead Reports Requirements Gathering, Customizations, Development and Implementation workshop with customer.
• Continuously upgrade the skills by self-learning and on job training.
• Assisting in the collection and documentation of user's requirements, development of user stories, and estimates.
• Document scope of work document, use-case, call flow, UML diagrams etc.
• Work with different technologies and platforms as per the project requirement
• Work with project management team to provide inputs for Project Management Plan

Customer Demos : 

• Effective communication, conducting customer meetings, agent / supervisor trainings, pre-sales demos etc.
• In depth knowledge and hands-on in preparing customer specific demos.
• Deep dive into technical details, understand customer business and technical requirements and propose solution that is well aligned
• Walk our clients through Genesys solutions via demos, workshops, and presentations to outline how our applications deliver customer experience transformation and outline benefits for specific users such as agents, supervisors, and administrators.
• Create or provide documentation, such as Discovery, Architecture & Solution Design Proposals, to ensure a smooth transition to professional services.
• Present ideas ‘recommendations on how the customer should embark on improving customer Journeys.
• Customer Vision Sessions: Sessions to work through existing Customer Journeys and to define where Genesys solutions can be implemented or enhanced in order to deliver an improved customer experience. These will be workshops with a number of individuals with the outputs comprising a sub-set of the above or leading to a more detailed Walkthrough.