Customer Experience Dubai, United Arab Emirates Abu Dhabi, United Arab Emirates Liferay is a uniquely profitable B2B enterprise software company with 1,200+ fiery-eyed employees all across Europe, the Americas, the Middle East, Asia, and Africa. As a renowned provider of enterprise open source technologies, we have been recognized by Gartner for empowering businesses around the world to solve complex digital challenges. Liferay Experience Cloud is an all-in-one solution that unites our Liferay DXP and cloud platform capabilities with built-in analytics and B2B commerce functionality, reducing the time to market and allowing for accelerated innovation - serving notable customers across the globe such as Airbus, US Bank, Honda, and Desjardins.
About Liferay But we don’t just make awesome software, we are also fueled by a greater-than-profit vision. By building a vibrant business, making technology useful, and investing in communities, we make it possible for people to reach their full potential to serve others. We give our employees five days off to volunteer at charities they’re excited about, and Liferay donates 10% of our profits to charities around the world. Oh, we’re also self-funded which gives us the freedom to work on whatever we think brings the most value to customers and communities in the long run! About You and this Role
We are looking for an individual that will work in Liferay’s Customer Experience department as a trusted technical advisor for strategic accounts. The Solution Architect delivers guidance to customers and partners on Liferay general systems architecture, systems integrations, development best practices, features and functionality expertise, as well as issues resolution assistance. The ideal Solution Architect loves learning new technology, has delivered full lifecycle projects, and is both highly technical and able to drive client-facing meetings. They are comfortable consulting with a range of roles and levels from senior software engineers and information security directors to C-suite executives. Your support of customers and partners are a critical part of the strategy to make projects successful leading to happy customers that grow and expand with Liferay. Responsibilities
Customer Project Solutions Partner with TAM Services customers primarily in the Middle East region and be their main technical contacts. Solve business challenges with proper solution architecture design. Coach customers to overcome usage and development issues related to their Liferay projects. Provide guidance in Liferay’s suite of products and (productized) services. Deliver targeted solution sessions to customer projects to empower customers, improve usage, and unblock issues. Assist customers in following best practices with their solution implementation. Engage customers proactively with recommendations when new features, solutions, or opportunities arise to improve their projects. Keep customers informed of Liferay’s roadmap and help them plan solution development and adoption. Bring valuable feedback and insights back to Liferay to improve product, platform, and operations. Embody the value of Liferay to build trust with customers through quality engagements. Success & Delivery Management Own the success of given accounts and guide their projects forward. Schedule and host strategic sessions with customers to usher customers through their development lifecycle. Engage customers regularly (and proactively) to sync on project health, issues, and deliverables. Collaborate with other departmental teams (Support, Product) to drive deliverables by relaying priorities, urgency, and context of requests. Keep customers informed on Liferay deliveries (product features, bug fixes, platform updates). Escalate issues on behalf of customers to the appropriate teams, and help to facilitate working sessions to resolve issues. Develop launch plans and procure necessary resources to secure successful launches. Document and maintain project insights (both technical and business), and keep project documentation current with weekly updates. Draft, maintain, and review account plans. Collaborate with Internal Teams Participate in various internal initiatives. Provide customer (and real-world) perspectives to other Liferay business units. Ensure valuable insights and feedback from customers flow back to Liferay effectively. Support other CXSAs with their accounts and responsibilities. Share solution and technical knowledge with others via documentation, training material, and/or lunch-and-learn sessions, etc.
Required Skills
Native or similar level in Arabic, with conversational~business level English for internal communication Up to 30% travel 7+ years of direct sales engineering, technical pre-sales, or customer-facing experience with either a recognized software company or major consulting / SI firm Bachelor's Degree in Computer Science, Computer Engineering, MIS, or equivalent level of demonstrated experience Expertise in developing with Java, JavaScript, JSON, major databases, and related development frameworks in the enterprise software stack or digital experience platforms Advanced knowledge of containerization, orchestration, and related virtualization technologies (fluent in standards such as Kubernetes) Advanced understanding of enterprise Java, related design patterns, service-oriented architecture Strong experience working and tuning enterprise Java systems, especially application servers and databases. Strong communication and problem-solving skills and a very strong motivation to help customers Proven ability to work well under pressure and meet aggressive deadlines during several months-long engineering and sales cycles Ability to thrive in a globally distributed organization
Preferred Skills
Strong technical and business expertise and excellence in Liferay products, solution architecture, project scoping, features & capabilities, and all related consultation and development practices Strong experience with enterprise security and identity management systems Experience with Elasticsearch, Solr, other search integration Strong experience in one or multiple domains and related use cases for industries such as commerce, education, energy, financial services, government, healthcare, information technology & high tech, insurance, manufacturing, military & defense, retail, telecom, transportation Experience with OSGi
What We Offer
Salary package w/ competitive benefits according to qualifications and experience Opportunities to take responsibility, grow professionally, and Stay Nerdy A positive and collaborative work
Working at a open-source
Equal Opportunities Employer - Statement
Liferay is committed to the equal treatment of all candidates, customers and employees and to fostering a culture of dignity at work. Our operating procedure provides for equal opportunities in recruitment and employment with the aim to eliminate discrimination against any job applicant or employee on the basis of race, age, sexual orientation, gender, religion or beliefs, marital or civil partnerships status, family or dependency status, disability, pregnancy and maternity or membership of a traveling community.
