About Liferay Liferay is a uniquely profitable B2B enterprise software company with 1,200+ fiery-eyed employees all across Europe, the Americas, the Middle East, Asia, and Africa. As a renowned provider of enterprise open source technologies, we have been recognized by Gartner for empowering businesses around the world to solve complex digital challenges. Liferay Experience Cloud is an all-in-one solution that unites our Liferay DXP and cloud platform capabilities with built-in analytics and B2B commerce functionality, reducing the time to market and allowing for accelerated innovation - serving notable customers across the globe such as Airbus, US Bank, Honda, and Desjardins.
But we don’t just make awesome software, we are also fueled by a greater-than-profit vision. By building a vibrant business, making technology useful, and investing in communities, we make it possible for people to reach their full potential to serve others. We give our employees five days off to volunteer at charities they’re excited about, and Liferay donates 10% of our profits to charities around the world. Oh, we’re also self-funded which gives us the freedom to work on whatever we think brings the most value to customers and communities in the long run! About You and this Role
We are looking for an individual that will work in Liferay’s Customer Experience department as a trusted technical advisor for strategic accounts. The Solution Architect delivers guidance to customers and partners on Liferay general systems architecture, systems integrations, development best practices, features and functionality expertise, as well as issues resolution assistance. The ideal Solution Architect loves learning new technology, has delivered full lifecycle projects, and is both highly technical and able to drive client-facing meetings. They are comfortable consulting with a range of roles and levels from senior software engineers and information security directors to C-suite executives. Your support of customers and partners are a critical part of the strategy to make projects successful leading to happy customers that grow and expand with Liferay. Responsibilities
Customer Project Solutions
Partner with TAM Services customers primarily in the Middle East region and be their main technical contacts.
Solve business challenges with proper solution architecture design.
Coach customers to overcome usage and development issues related to their Liferay projects.
Provide guidance in Liferay’s suite of products and (productized) services.
Deliver targeted solution sessions to customer projects to empower customers, improve usage, and unblock issues.
Assist customers in following best practices with their solution implementation.
Engage customers proactively with recommendations when new features, solutions, or opportunities arise to improve their projects.
Keep customers informed of Liferay’s roadmap and help them plan solution development and adoption.
Bring valuable feedback and insights back to Liferay to improve product, platform, and operations.
Embody the value of Liferay to build trust with customers through quality engagements.
Success & Delivery Management
Own the success of given accounts and guide their projects forward.
Schedule and host strategic sessions with customers to usher customers through their development lifecycle.
Engage customers regularly (and proactively) to sync on project health, issues, and deliverables.
Collaborate with other departmental teams (Support, Product) to drive deliverables by relaying priorities, urgency, and context of requests.
