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Senior Solution Consultant
Abu Dhabi / Professional Services – Implementations / Full Time Everbridge: a fast-growing global provider of SaaS-based critical communications and enterprise safety solutions currently have a fantastic opportunity for a
Solution Consultant to be based in
Abu Dhabi.
The primary responsibility of this role is to provide project support, enterprise solution application implementation services, and support during the design, build, test and training phases of projects based on CNL Software’s innovative software platform, Control Center.
Reporting to the Operations Manager, the engineer will operate in a collaborative, team focused, environment, ensuring adherence to our strict quality control and program delivery methodology.
This is a customer facing role that requires a thorough understanding of CNL Software’s platform and the infrastructures that it will interact with along with a detailed understanding of the subsystem edge devices used by our end-user and reseller partner customers. The role requires a strong project management ability coupled with technical knowledge which encompasses development, database administration, and network engineering. This role will require national and international travel, which may be extensive at times.
Successful project delivery and positive customer satisfaction are crucial to our expansion strategy, therefore excellent written and verbal communication skills along with strong analytical and problem-solving expertise are pre-requisites for this role. The ability to operate to tight deadlines and effectively engage with both end-user and reseller partners is crucial, as is experience of deploying an enterprise-based software solution. + Create and maintain project plans in MS Project for submission to potential and current clients
+ Perform installation and configuration tasks to deliver CNL Software’s solutions at end-user and reseller partner customer locations
+ Provide pre-sales support when required. i.e. architecture drawings, preparing responses, and presentations
+ Become proficient in training end-user customers and reseller partners in all aspects of CNL Software’s solutions
+ Develop and maintain strong relationships with end-user customers, reseller partners and system and equipment manufacturers
+ Participate in trade shows, exhibitions and seminars as requested.
Internal + Provide technical and innovation leadership within the department when creating solutions based on IPSecurityCenter.
+ Provide support and guidance to junior engineers, ensuring they take ownership of the projects they are working on. Including:Regular technical reviews / Developing soft skills / Identifying training requirements
+ Ensure a high degree of consistency and that quality is adhered to across all product deployments to meet agreed to Statement of Works (SoW)/Functional Design Specifications (FDS) for a given project.
+ Ensure detailed documentation is maintained throughout each project to ensure a smooth handover to Customer Support once the project is completed.
+ Provide constructive feedback and intelligence to the Product and Development teams to enhance the company’s solutions and commissioning capability.
+ Participate in factory acceptance test (FAT), site acceptance test (SAT), user acceptance (UAT)
+ Provide onsite and remote 3rd level technical support as requested by Customer Support.
+ Bachelor’s degree in Computer Science or software related technical degree or equivalent experience.
+ Excellent written and verbal presentation and communication skills; including the ability to interpret written requirements and technical specification documents.
+ Successfully managed to completion at least 10 projects related to technical deployments in the security industry.
+ Proven track record of installing, implementing, testing, and training end users on a high-level application suite like Document Management, Fleet Management, electronic point of sale (EPOS) or enterprise resource planning (ERP).
+ Demonstrable experience of configuring personal computers (PCs), servers and troubleshooting the Windows Server and Desktop Operating Systems.
+ Strong knowledge of database architectures and methodologies; ideally Microsoft SQL Server and the ability to manipulate data effectively and efficiently using SQL object oriented (OO) Concepts and rationale.
+ Excellent knowledge of the latest Windows Server and Desktop versions.
+ Proven track record and experience of networking principles and the Internet Protocol (IP).
+ Excellent knowledge of virtual machine (VM) environments and Microsoft Clustering.
+ Strong analytical and problem-solving skills.
+ Ability to travel and work away from the office, sometimes extensively. Main areas of travel being GCC and nearby countries.
+ Ability to obtain relevant security clearance for working on classified projects.
+ Fluent in English.
+ Experience in the Security industry (good to have)
#LI-Remote #LI-HG1
Bridger Culture:
At Everbridge, we have a mission that matters –
to keep people safe and businesses running during critical events. Our “Bridgers” join Everbridge to make a positive impact on the world through their work. The core of our company culture is built around making a difference. Our people are dedicated to solving problems during difficult times and challenging situations as our software was built to save lives. We are a rapidly growing organization transforming the field of critical event management and need passionate, committed and determined individuals to help us carry out our mission. Our environment is dynamic, and our culture is constantly evolving and expanding in order to provide the best employee experience.
Everbridge is an Equal Opportunity/Affirmative Action Employer. All qualified Applicants will receive consideration for employment without regard to race, creed, color, religion, or sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
