Software Engineering Delivery Manager for UAE

POSITION PURPOSE  

The Software Engineering Delivery Manager manages and coordinates all software development disciplines in a centre by providing leadership and expertise, and is accountable for : 

• safety of software engineering staff located in Abu Dhabi.  

• compliance to regulatory and company requirements around health, safety, environment, and security 

• alignment to One-team-Delivery global structure 

• management of demand, capacity, and budgets 

• hiring of staff with right competencies and capabilities 

• supervision, support, and development of the team 

• management of contracts and suppliers 

• partnership with solution/product/project managers 

• allocation of resources with right competencies and capabilities to projects 

• continuous improvement of service 

to ensure the delivery of  

• Software development of new applications  

• Small enhancements of existing applications  

• L3 support of existing applications 

• Obsolescence management for all applications 

POSITION DUTIES 

Management of Abu Dhabi Software Engineering Development Team 

• Manages software development workforce located in Abu Dhabi: 

Recruitment of qualified individuals  

Workforce planning and personnel assignments to software development projects, application teams and proposals 

Manages and coaches staff for their teamwork, motivation, behavior and discipline 

Performs their appraisal and manages absences and timesheets. 

• Maintains and develops the proficiency of the workforce: 

Working methods 

Technical trainings 

Career planning of individuals with the P&C teams 

• Initiates, implements, and supports the global and local Health, Safety and Environment policies and ensures the implementation of Quality policies.  Promotes QHSE culture and values. 

• Establishes and executes administrative tasks at local level, ensuring consistency between global processes and local regulations for People & Culture, Procurement, Compliance and Audit activities 

• Identifies and supports process to qualify new vendors and subcontractors 

• Manage relationships with Software engineering vendors and for assigned contracts. 

Delivery of Abu Dhabi Software Engineering Services 

• Budget, Resource, Capacity and Strategies 

Defines orientations, objectives and budget of the department in line with established strategy, capacity and technical requirements. 

Establishes various resourcing strategies (subcontracting, etc.) to ensure effective and efficient demand and capacity management. 

Receives and directs requests for new software development requirements. 

Performs rolling capacity and resource planning  

Is responsible for effort estimates for software development requests and projects 

Participate in strategic discussions related to future direction of Software Engineering 

• Ensures quality and improvement of service perimeter by: 

Implementation of agreed services level commitments 

Providing periodic consolidated updates to Digiteam management 

Implementation of the global IT processes, methods, standards and tools, and defines any required localization if needed. 

Investigate, diagnose, progress and action all operational events, alarms, incidents and requests to the agreed quality and targets, ensuring that issues are escalated and implemented to resolve challenges 

Propose continuous improvement (on the processes, tools, etc.) and organize the delivery of it once approved. 

Undertake routine preventative measures and housekeeping tasks and implement, maintain and monitor security 

Providing feedback to global teams on evolving needs for software and toolsets, database, hardware, cloud services or security related topics 

• Supports Software Engineering financial budget process, including  

Establishes the yearly capacity requirement through coordination with Product teams and other stakeholders. 

Definition and submission of budgets aligned with the financial reporting schedule 

Management and cost control of Software Engineering budget for the country in view of evolving requirements 

Provide accurate forecasts of the budgets 

• Participates in establishing structure, practices and culture which allow teams to achieve their goals including: 

Coordinate and monitor teams’ wellbeing and delivery 

Reviews and support software development requests and its effort / cost estimate  

Devising processes to support the implementation of strategies set by upper management 

Acting as an escalation point to promote proactive resolution of issues that prevent successful delivery 

Partnering with peers and leadership within Digiteam to facilitate the necessary support, workforce, and infrastructure required for success 

Keeps teams and management informed of operational issues and ensures appropriate remedial or mitigation plans identified and implemented to resolve challenges. 

Participate in HR campaigns and focus on continuous development of resources 

Attend relevant governance, advisory boards, vendor communication or conferences to keep up to date with current affairs, new trends and possibilities 

Is seen as a specialist in the software development processes, acting as a focal point for knowledge sharing 

Is seen as the final escalation point for incidents and problems related to Abu Dhabi Software Engineering 

Represents Software Engineering and manages relationship with management, clients, vendors, subcontractors and projects 

Create credibility 

Build strong and lasting relationship 

Earn trust by anticipating and understanding specific needs 

POSITION REQUIREMENTS  

Qualifications (Educational/Professional):

Bacherlors or Masters degree in IT related to Software Development

Knowledge/Skills:

Effective team management skills

Fact-based decision-making skills.

Strong background on software development processes.

Must be thoroughly familiar with the available tools, methods, procedures, and/or equipment related to Agile software development.

Must be able to communicate effectively, both formally and informally, whether they are colleagues, users, or customers.

Ability to interact effectively and professionally with all levels of the organization.  

Must have the capability to manage situations of conflict and to generate consensus.

Strong written/spoken English and presentation skills.

Strong transversal management in a matrixed organization

Managerial experience related to Procurement and HR

Must demonstrate ownership, initiative, and autonomy

Experience:

10 years’ experience with Team management on software development domain

2 years’ experience in management or management related position

Nice to Have:

SAFe certification

Certification in project management, like PMP