Service Officer - Middle East & Africa

Working location: Abu Dhabi UAE

Why Rolls-Royce?

Work with us and we’ll welcome you into an inclusive culture, one that invests in your continuous learning and development, and gives you access to a wide breadth and depth of experience.

We’ll provide an environment where you can be yourself. An inclusive, digital-first culture that invests in you, gives you a platform for continuous learning, and access to an incredible breadth and depth of opportunities to grow your career.

We offer excellent development, a competitive salary and exceptional benefits. These include bonus, employee support assistance and employee discounts.

Your needs are as unique as you are. We encourage flexible working arrangements and support hybrid working wherever possible, so you can always be at your best - wherever and whenever you work.

What you will do:

The Service Office role sits at the heart of our Customer Team providing linkage between our Service Lines, Regional Teams and Project organisations.

Key Accountabilities:

• Developing effective working relationships with the Engineering, Maintenance Planning and Operational Planning teams for your customers
• Influencing the Customer to ensure that maintenance activities are scheduled and executed according to agreed plans.
• Coordinating Rolls-Royce teams in support of on-wing and off-wing activities.
• Responsibility for maintaining and developing the tools and processes to aid the smooth operation for the Aftermarket Operations Team
• Integration and alignment with the Customer Regional Team in Abu Dhabi and the Service Teams in Derby.

Who we’re looking for

At Rolls-Royce we embrace agility, are bold, pursue collaboration and seek simplicity in everything we do.  These principles form our values and behaviours and are an essential component of our assessment process and are fundamental qualities that we seek for all roles.

To be successful in this role you will need to:

Qualifications:

• Hold a Bachelors of Science (BSc) or Engineering (BEng) - or an equvilant degree.
• Product and Services Technical Knowledge is required
• Exhibit a commitment to providing exceptional service and be able to provide customer, supplier and stakeholder management
• A strong IT affinity is requiried
• Possess fluency in English

We are an equal opportunities employer. We’re committed to developing a diverse workforce and an inclusive working environment. We believe that people from different backgrounds and cultures give us different perspectives. And the more perspectives we have, the more successful we’ll be. By building a culture of respect and appreciation, we give everyone who works here the opportunity to realise their full potential.

You can learn more about our global Inclusion strategy at Our people | Rolls-Royce

Closing date 30.11.2024