Certified as a Top Employer in the UAE, Qatar, KSA, and Oman, KONE is dedicated to creating a superior workplace through outstanding people practices. We emphasize cultivating a great work culture, inspiring high standards of quality and efficiency, and fostering an environment that promotes collaboration, diversity, growth, and well-being.
KONE Middle East, Turkey & Africa (KMTA) is embarking on an exciting growth phase, expanding its direct presence in seven regions. KONE is seeking a dynamic and enthusiastic Service Engineer to join our Dubai office. This role involves planning, managing, and overseeing the contracted scope of work, with responsibility for the safe, high-quality, and efficient installation of KONE solutions, in line with the agreed schedule and budget.
The successful candidate will be accountable for planning, managing, and controlling the field service operations in his/her area according to the service contract requirements, company policies, and KONE processes.
The Service Engineer will also be the first point of contact for all technical or operational issues raised by any customer and will be accountable for the costs of the maintenance field operations (callouts, service repairs, planned maintenance), as well as for the revenues of callout and service repairs sales.
A service mindset is an outlook that focuses on creating customer trust, value, and loyalty and hence we are looking for somebody with a proven track record of being a go-getter and a strong leader along with a customer-focused attitude.
Responsibilities
Accountable for customer satisfaction through quality of service and precise communication including equipment safety and performance
Resolving customer service quality complaints and invoicing complaints related to maintenance operations
Delivery of service according to the service contract requirements as per the KONE quality standards and the local regulations
Control of the field operations costs, callouts, and service repair sales.
Managing the third-party inspection visits and follow-up actions
Validates the service contract and technical terms with sales
Accountable for the planned maintenance scheduling, optimized routing, and performing site audits
Investigating accidents and following company policy on evidence custody and internal reporting
Accountable for the performance of assigned technicians and for their motivation and competence development
Requirements
Bachelor’s degree in Engineering or an equivalent field
Solid understanding of the Service and Maintenance business within the Elevator & Escalator industry
Excellent communication skills in English, along with strong customer focus and technical expertise
Highly motivated, goal-driven, and detail-oriented self-starter with a commitment to delivering exceptional customer service
Strong leadership abilities with a keen sense of interpreting and analyzing customer needs
Proficient in English communication skills.
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on www.kone.com/careers
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