Service Delivery Supervisor - Import

dnata is one of the world's largest air services providers offering ground handling, cargo, travel, and flight catering services across five continents with edge cutting facilities, focus on innovations, efficiency and sustainability.

Service Delivery Supervisor, you will supervise the day to day cargo operations by planning and monitoring activities in compliance to the objectives and targets for Cargo and courier products of dnata cargo Terminals, deploying manpower for the section as per the plan, supervising staff a to achieve an optimum level of service, maximum space utilisation and on-time performance in line with the operational, safety and security standards. 
In this role, you will :

• Reviews loads plans and identifies special products requiring attention to ensure maximum utilisation of space within specified time norms in line with the safety standards
• Plans and communicates requirements to build up teams for loading products for carriage assigned aircraft in line with the priorities and volume / payload available, optimum utilisation capacity
• In collaboration with resource allocators deploy and ensure optimum use of available resources across respective areas of control, monitor overtime levels and the effective utilisation of FTE contingent resources.
• Accountable to ensure safety briefings are conducted regularly while intervening when there is risk exposure, role model safe behaviours and follows up on corrective actions
• Ensures safety of staff and that they have the knowledge, and confidence to work safely by providing support, direction , being a role model for the desired safety behaviours
• Communicates with team members to deliver information verbally in a clear, concise and comprehensive manner
• Supervises and supports Cargo team to ensure that the productivity targets in different sections (Build up, Break -down, documentation, courier, acceptance, delivery) are achieved
• Guides staff on duty for any problems anticipated or faced to ensure that the plan is achieved efficiently.
• Effectively reviews training standards with SDM/Line Manager and in coordination with coaching and compliance coordinator to ensure teams are fully equipped & skilled to handle the assigned work.
• Supervises acceptance, handling and delivery of import, export and transfer cargo and documents in line with the policies and procedures to ensure optimum operating efficiency, service and product quality standards
• Complies with all relevant safety, quality and environmental management policies, procedures and controls to ensure a healthy and safe work environment
• Implements departmental policies, processes, procedures and provides instructions to the team on the day of operations
• Implements day-to-day operations assigned and ensures compliance with the established standards and procedures
• Reviews discrepancy reports and ensures that corrective measures are implemented to reduce errors. Ensures employees are effectively counselled and early disciplinary/ capability action taken/recommended when necessary.
• Monitors inbound and outbound cargo, courier and special loads movement to ensure that the requirements of key stakeholders are met.
• Collates and processes data from various sources into appropriate database to ensure accuracy of information input in the system