Service Delivery Officer - Technical Services

dnata is one of the world's largest air services providers offering ground handling, cargo, travel, and flight catering services across five continents. We operate in 38 countries and 136 airports globally.

As a Service Delivery officer you will organize, direct, and control all the technical activities on shift at all locations, ensuring all activities including the maintenance and repairs of equipment and facilities are done in accordance with approved maintenance standards and schedules. To support dTS objective of providing customer departments with fully serviceable, reliable and safe equipment and/or facilities, to enable them to meet operational, safety and quality requirements. 

In this role, you will:

• Ensures the availability of daily work plans, to enable the execution of all planned and unplanned maintenance jobs, and that all plans are realistic, achievable and address all material and manpower requirements
• Supports the Service Delivery Manager (SDM)/ Line Manager in the budgetary process which includes target setting, plan development and performance review of the dTS sections
• Coordinates with section Supervisors, the Planning Team, Stores and P&L Buyers in order to ensure the availability of resources needed for equipment serviceability
• Undertakes any and all corrective actions or escalations, as required, in order to address any shortfall in the availability of materials or manpower
• Organises and perform maintenance checks on all equipment and facilities, machines and tools used in the workshop in order to optimize the life span and ensure operational reliability.
• Trains and guides Technicians and Supervisors on maintenance techniques, fault diagnosis and repair, uses of different tools and machinery and safe working techniques to ensure the development of skills, safety and ergonomics at work.
• Supports the Service Delivery Manager/ Line Manager to achieve all the activities related to the assigned workshop and ensure that all resources (Manpower, parts, tools) are available to ensure all services can be delivered on time and to high quality standards.
• Monitors the performance of the Supervisors against set objectives, ensures that the staff roster and annual leave plans are reviewed, and revised as required, taking into consideration the dynamic manpower requirements across the year.
• Reviews periodically the availability of material, tool and training requirements of each maintenance team, and ensures any outstanding requirement is escalated to the Service Delivery Manager/ Line Manager for immediate action
• Ensures that safety briefings are conducted regularly while intervening when there is risk exposure, role model safe behaviours and follows up on corrective actions