Role Overview: The organization is looking for a highly experienced NOC (Network Operations
Center) Manager to lead its NOC team. The candidate should have extensive
experience in network operations, team leadership, and strategic planning. The
NOC Manager will oversee the daily operations of the NOC, ensure efficient
monitoring, identification, and resolution of network and system issues, and
maintain the overall performance and reliability of the IT infrastructure.
Key Responsibilities:
Leadership and Team
Management:
Lead and manage a team of L1 and L2 NOC
Engineers, providing guidance, mentorship, and support to ensure optimal team
performance.
Develop and implement training programs to
enhance the technical skills and knowledge of the NOC team.
Foster a collaborative and proactive work
environment, encouraging teamwork and continuous improvement.
Operational
Oversight:
Oversee the 24/7 operations of the NOC, ensuring
continuous monitoring of network and system performance.
Establish and maintain standard operating
procedures (SOPs) for incident detection, response, escalation, and resolution.
Ensure that the NOC operates within defined
service level agreements (SLAs), minimizing downtime and disruptions to
business operations.
Incident and Problem
Management:
Take ownership of major incidents and
high-priority issues, coordinating the response and ensuring timely resolution.
Lead post-incident reviews, identifying root
causes, and implementing corrective actions to prevent recurrence.
Collaborate with other IT teams to manage and
resolve complex network and system issues.
Performance
Monitoring and Reporting:
Implement and maintain advanced monitoring tools
and systems to provide real-time visibility into network and system
performance.
Analyze performance data to identify trends,
potential issues, and areas for improvement.
Generate regular reports on NOC activities,
incident trends, and key performance indicators (KPIs) for senior management.
Strategic Planning
and Continuous Improvement:
Develop and execute a strategic plan for the
NOC, aligning with overall business objectives and IT strategy.
Drive continuous improvement initiatives within
the NOC, focusing on enhancing operational efficiency, reducing incident
response times, and optimizing network and system performance.
Stay informed about emerging technologies and
best practices in network operations and incorporate them into the NOC's
operations.
Vendor and
Stakeholder Management:
Manage relationships with external vendors and
service providers, ensuring that their services meet the organization's needs
and SLAs.
Act as the primary point of contact for internal
stakeholders, providing updates on NOC activities and addressing any concerns
or requirements.
Budget and Resource
Management:
Manage the NOC’s budget, ensuring that resources
are allocated efficiently and that costs are controlled.
Required
Qualifications:
Experience: 10+ years of experience in network operations, with at least 5 years in a
managerial or leadership role within a NOC.
Technical
Skills: Extensive knowledge of networking concepts, protocols (TCP/IP, DNS,
DHCP, etc.), and experience with network devices (routers, switches,
firewalls).
Monitoring
Tools: Proficiency with advanced network monitoring and management tools
(e.g., SolarWinds, Nagios, Zabbix) and incident management systems (e.g.,
ServiceNow).
Leadership: Proven track record of successfully leading and managing a NOC team, with
strong skills in team development and performance management.
Certifications: Relevant certifications such as CCNP, ITIL, or equivalent are highly preferred.
Preferred
Qualifications:
Experience with cloud-based network operations
and monitoring tools (e.g., AWS, Azure).
Familiarity with ITIL processes and best
practices for incident, problems, and change management.
Knowledge of AI and automation tools and their
application in network operations.