Service Coordinator

Transguard Workforce Solutions is the UAE’s leading provider of innovative HR solutions. With over a decade of experience in the region and a knowledgeable team, we offer fully integrated HR services.

We are currently seeking a Service Coordinator – 12 months Contract role for one of our very well-known client, to be based in their Dubai office.

Job Description:

• Assessing customer's needs.
• Pointing clients towards services, resources and providers that can fulfil their needs.
• Explaining to clients how our solutions can resolve their pain points job training for the client care team.
• Resolving issues that arise concerning the delivery of our services.
• Answering phone calls and emails.
• Scheduling appointments for our clients.
• Maintaining and tracking clients' service records.
• Staying current on new services we develop.
• Evaluating our services and helping to identify.