Service Controller

Working location: UAE/Dubai

Why Rolls-Royce?

Work with us and we’ll welcome you into an inclusive culture, one that invests in your continuous learning and development, and gives you access to a wide breadth and depth of experience.

We’ll provide an environment where you can be yourself. An inclusive, digital-first culture that invests in you, gives you a platform for continuous learning, and access to an incredible breadth and depth of opportunities to grow your career.

We offer excellent development, a competitive salary and exceptional benefits. These include bonus, employee support assistance and employee discounts.

Your needs are as unique as you are.

What you will do:

Responsibilities and Duties:

• Project management skills with ability to manage stakeholders, project timeline, professional update/report to management on the progress and monitoring completion of project within optimal budget allocated.
• Ability to review and establish process to consolidation the contracts for negotiation of the purchase volume.
• Monitor and ensure the profitability of the VCA/contracts and coordinate execution.
• Be responsible for the relevant field/warranty service documentation and implementation/fulfilment of business process according SME and RRPS requirements within field service (including implementation of business processes (according PSPM)).
• Work in tandem with Duty Manager and Field Service Coordinator to ensure the service request enquires and process are supported in timely manner.
• Ensure to collect NPS feedback after completion of job. Collect and review customer feedback.
• ·Prepare and establish technical reports and notes during shop and field jobs required in report preparation.
• Manage customer service request enquiries from end-to-end to promote a fast and effective delivery to our customers, including Customer communications, Project updates, work permits, coordination of logistics, vendor communication, internal communication with stakeholders.
• Prepare service quotes and ensure all related expenses are captured whilst offering customer service options.
• Complete pre and post-order service job cost and labour analysis.
• Liaise with Finance team internally for timely closure of service calls to match the records with finance book.
• Collect, analyze and report Service engineer on-site timesheets, hours worked (Inc. O/T) and expenses.
• As a process owner report and lead any service process improvement actions internally.

Who we’re looking for

To be successful in this role you will need to:

Qualifications/ Requirements

• Bachelor Degree in Engineering/ Business Administration/Management
• Preferably has product knowledge on MTU engines/systems
• Project management experience is a must with good customer communication and reporting skills.
• Ability to prepare and interpret report with decision making and problem solving skills
• Knowledge of management processes and reporting systems, cost calculation and management techniques.
• Knowledgeable in MS office for report preparation and presentation is mandatory. 
• No visa restrictions for GCC / MENA region as well as EU countries is good to have.
• Good English knowledge (oral and written

We are an equal opportunities employer. We’re committed to developing a diverse workforce and an inclusive working environment. We believe that people from different backgrounds and cultures give us different perspectives. And the more perspectives we have, the more successful we’ll be. By building a culture of respect and appreciation, we give everyone who works here the opportunity to realise their full potential.

You can learn more about our global Inclusion strategy at Our people | Rolls-Royce

Closing Date 16.07.24