Service Center Manager

Founded in 1917,John Craneis a global leader in the design, manufacturing, and engineering of mission critical flow control solutions for increased efficiency, emission reductions and energy transformation. Our products include mechanical seals and systems, couplings, bearings, filtration systems and predictive digital monitoring technologies. John Crane customer service is accessed through a global network of more than 200 global sites in over 50 countries employing more than 6,000 employees worldwide. We partner with our customers and help them meet the latest environmental standards and keep their operations safe and controlled.

John Crane is part ofSmiths Group, For over 170 years, Smiths has been improving our world through smarter engineering. Our technology benefits millions of people every day – making travel safer, supporting sustainable energy transition, efficiently heating, cooling our homes, and helping our world stay connected.

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We are seeking a highly skilled and experienced Service Operations Manager to oversee our production operations in Abu Dhabi and Ivory Coast. The successful candidate will be responsible for managing the day-to-day service operations activities, optimizing processes, ensuring quality standards, and driving continuous improvement initiatives. The Service Ops Manager will play a pivotal role in achieving production targets, maintaining a safe work environment, and fostering a culture of efficiency and collaboration within the manufacturing team.

Responsibilities:

• Plan, organize, and coordinate manufacturing activities to meet production targets and deadlines.
• Implement and monitor production schedules, ensuring optimal resource utilization.
• Drive efficiency improvements and cost reduction initiatives in the service center.
• Establish and maintain quality standards for products, ensuring compliance with industry regulations and company policies.
• Implement quality control measures to identify and rectify defects, minimizing production errors.
• Lead and motivate the service team, fostering a culture of accountability, teamwork, and continuous improvement.
• Conduct regular performance evaluations and provide coaching and training as needed.
• Identify opportunities for process improvement and implement lean and six sigma principles to enhance efficiency.
• Collaborate with cross-functional teams to implement best practices and drive operational excellence.
• Ensure compliance with safety regulations and promote a safe working environment.
• Implement and enforce safety protocols and procedures to minimize workplace accidents.
• Oversee inventory levels, monitor stock accuracy, and implement inventory control measures.
• Collaborate with the supply chain team to optimize materials and ensure timely availability.
• Assist in the development of Operations budgets, ensuring cost-effectiveness and resource optimization.
• Liaise with other departments, providing regular updates on production status, challenges, and opportunities.
• Collaborate with peers in other regions to work in common goals.
• Collaborate with senior management to align with service strategies with overall business goals.

Skills & Experience:

• Minimum of 7 years’ experience in a similar role
• Any engineering degree in the relevant field of education- Mechanical engineers preferred
• Experience of working in a multinational and multicultural environment in a managerial position
• Experience in service industry.
• Proven track record in project execution and people management
• Extensive knowledge rotating equipment and ability to carry out Failure and Root Cause analyses.
• Sound knowledge on all John Crane products
• Strong Commercial and Technical Skills
• Excellent communication and presentation skills
• Confident and able to deal with very challenging situations in a calm and credible manner.
• Adaptable, flexible and appreciative of an array of cultures and customs.
• Team player and willing to travel
• Ability to work in a matrix organization and influence key stakeholders within various disciplines
• Ability to present to and consult with mid and senior level management on business trends with a view to developing new products and services

Diversity & Inclusion:

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will John Crane, Smiths Group nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (Careers – John Crane)