Service Agent - The Stage

We all imagine that our lives are movies, constantly surprising us in every way. Well, at least the creative souls do.

Are you one of those creative minds? A character, a storyteller? Do you want to be part of a globally recognized brand that has been entertaining for over 100 years?

Join the audition as a Service Agent  and start scripting your own story at Paramount Hotel Dubai.

Job Purpose:

To oversee the effective execution of the outlet. The Service Agent is highly committed to guest needs/necessities and care of the establishment. Responsible for the outlet set up and its operation organization according to the policy and service standards and SOP’s.

Roles and Responsibilities:

• Serve and clear food and beverage items in an unobtrusive and professional manner
• Carry trays and set up trolleys with linen, china, glass and silver
• Provides hands-on support, direction and assistance to casts on all areas of their assigned duties ensuring highest levels of service and courtesy are provided to guests
• Ensures that effective link is maintained between kitchen and service areas
• Handle guest complaints according to policy
• Ensuring the outlet set up is according to set standard
• Performs opening and closing duties as when required ensuring that the outlet will be ready for the business opening
• To anticipate, in advance, all materials and supplies and assure their availability
• To control usage of all food and beverage items and appropriate usage of equipment, tools and service equipment
• To understand all food and beverage items offered, including ingredients, methods of preparation and proper service
• To promote good public relations and handle complaints or concerns of guests
• To work in co-operation with the Chefs
• To maintain inventories and par stocks
• To provide lateral service within the hotel whenever needed
• Ensure closing of the restaurant is carried out as per the standard checklist provided and no pending tasks

Qualifications and Experiences:

Essential:

• A total of 2-4 years Food and Beverage experience
• 2 years minimum in a similar role in a 5 * international environment 
• High school Diploma.
• Previous 5* hotel experience in the restaurant

Desirable:

• Experience working in a multi-cultural environment
• Organized and well planned
• Able to work with speed and efficiency throughout maintaining positive attitude
• Hotel School Degree or diploma or equivalent
• Up-selling skills training, HACCP
• WSET level 1 or equivalent
• Arabic Language