Overview of the role:
Service Advisor is the first contact in the Workshop for a customer and provides a window to the workshop. Job holder should be an image builder for the Service Department and present a picture of faith and confidence.
What you will do:
VEHICLE RECEPTION: Ensure condition of vehicle is thoroughly checked and discrepancies noted and communicated to customer while receiving the vehicle; and record any customer requests.
VEHICLE DELIVERY: Ensure proper delivery of the vehicle to the customer and clearly communicate to the customer the jobs carried out.
FOLLOW-UP: Follow-up to ensure timely delivery of the vehicle to customer. Check performance and repair quality of car. Ensure customer is reminded about the next service due.
COMMUNICATION: Ensure effective personal and telephonic communication with customers regarding charges, approvals and negotiations. Ensure equally clear and concise communication with foreman regarding job.
TECHNICAL DECISION MAKING: Establish and confirm customer complaints and decide upon normal / abnormal condition of the vehicle.
ESTIMATION: Provide estimates of simple repairs to customer and negotiate repair charges
Required skills to be successful:
Must have broad based knowledge to service as a reliable consultant
Able to provide up-to-date technical information in response to customer inquiries
Strong understanding of Operation, maintenance and care of vehicle
Thorough knowledge on breakdown prevention
About The Team:
The role will report to the Reception Supervisor and you will be working in a busy workshop environment located in Sharjah.
What Equips You For The Role:
Emirati with family book
High School or Diploma
Minimum 2 years of work experience
Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional business houses headquartered in Dubai, United Arab Emirates. Structured into six divisions; automotive, retail, electronics, engineering and technology, real estate, financial services and general services, Al-Futtaim operates through more than 60 companies and maintains a decentralised approach, giving individual businesses flexibility and versatility to maintain a competitive stance. Employing in excess of 20,000 people across the UAE, Bahrain, Kuwait, Qatar, Oman, Egypt, Syria, Pakistan, Singapore and Europe, this approach benefits employees, providing a clearly defined work culture where individuals are empowered with authority and responsibility for their work. The success of Al-Futtaim is attributed to proactively managing change whilst upholding the values of integrity, service and social responsibility. The majority of businesses, built on a portfolio of world leading brands, dominate their sector.