Bayt.com
https://bayt.page.link/v1TUmrkCw1dqRip19
العودة إلى نتائج البحث‎
دوام كامل · متوسط الخبرة
500 موظف أو أكثر · الاستشارات الإدارية
أنشئ تنبيهًا وظيفيًا للوظائف المشابهة

الوصف الوظيفي



Job Purpose

• To provide professional service to the customers, in terms of accurately recording and organizing quality repair and maintenance services so as to enhance customer retention and after sales revenue giving professional advise to customers on current and future maintenance needs

Essential Roles and Responsibilities

Functional Roles and Responsibilities • Receive and greet customers, discuss servicing/ repair needs, guide them on assessment & repair of problems/ faults and service requirements based on manufacturer recommendation and when agreed to record the requirement correctly on job card to avoid any ambiguity effecting the quality of repair. • Explain to the customer contents of the job, its value and cost involved. After obtaining confirmation prepare clear and unambiguous work instruction for the technician to carry out the job and keep in constant touch to ensure that work is progressing in proper manner. • Organize inspection upon completion of the job to ensure the quality of the job meets the prescribed standard and to satisfy the customer that the job has been carried out as desired. • Deliver the vehicle in most courteous manner once the job has been completed to the entire satisfaction of the customer and authorities of the workshop so as to ensure continuity of business. • Establish healthy and profitable relationship by proactively communicating and following up with the existing as well as prospective customer on performance of their cars and if they require any service attention so as to consolidate and enhance the customer base. • Keep the customers constantly posted on the status of the back order parts, their actual date and time of arrival to assure customer of the company’s genuine interest in sorting out his problem so as retain customer’s confidence. • Keep customers periodically informed about the work progress and deliver vehicles after collecting the repair charges / LPO/ IPO. • Up sell new accessories, service packages, additional service and participate actively in service campaign. • Upgrade product knowledge through web based training and class room training. • Establish cordial relation with customers and workshop staff. • Follow up on Work In Progress (WIP) targeting closer in 30 days. • Follow-up with customers on long pending vehicles for taking delivery.




المهارات



Job Requirements

Education/Certification and Continued Education • Vocational qualification in automotive trade or • Diploma in Automobile Engineering or graduate Years of Experience • 2 -5 years experience in automotive trade




المرشح المفضل

المستوى المهني
متوسط الخبرة
التقديم على موقع الشركة أرسل إلى صديق إتمام الإستبيان
مجموعة الطاير logo
متابعة الغاء المتابعه

Welcome to Al Tayer Group! Established in 1979, we are among the most respected, successful, and dynamic companies in the Middle East. We operate nearly 200 stores in 6 countries in the region, with the head office in Dubai, UAE. Our portfolio includes some of the world’s most prestigious and well-known retail, beauty and automotive brands, including Armani, Bvlgari, Banana Republic, Gap, Harvey Nichols, Bloomingdale’s, Aveda, Kiehl’s, Ford, Ferrari and Maserati. In keeping with the times, we have expanded our retail offering into the e-commerce space through our innovative shopping portals Ounass and Nisnass. Our portfolio extends to hospitality as well, offering irresistible experiences, with brands such as Caffé Nero, Armani Caffé and Magnolia Bakery, among others. In addition, Al Tayer Group has interests in a number of other industries in the region, including engineering, real estate and interior contracting. We have a diversified workforce of more than 9,000 people from over 100 countries who contribute to our success. We pride ourselves on recruiting the best global talent to join our team of professionals, fostering a culture of diversity. We are Al Tayer Group.

أظهر بيانات الشركة
لقد تجاوزت الحد الأقصى لعدد التنبيهات الوظيفية المسموح بإضافتها والذي يبلغ 15. يرجى حذف إحدى التنبيهات الوظيفية الحالية لإضافة تنبيه جديد
إدارة
تم إنشاء تنبيه للوظائف المماثلة بنجاح. يمكنك إدارة التنبيهات عبر الذهاب إلى الإعدادات.
إدارة
تم إلغاء تفعيل تنبيه الوظائف المماثلة بنجاح. يمكنك إدارة التنبيهات عبر الذهاب إلى الإعدادات.
إدارة