Service Advisor (Automotive)

Transguard Workforce Solutions is the UAE’s leading provider of unique and innovative HR solutions. With a decade of experience in the region and a team that possesses extensive knowledge of the market, we provide a fully integrated HR solution.

We are recruiting a Service Advisor for our client, based out of their Sharjah, office.

Key Responsibilities:

The role holder is responsible to be the ambassador for the Service Department, rendering quality service by facilitating the function of the Service Centre to ensure a high level of Customer Satisfaction.

• Meets and greets customer according to company standard
• Effectively receives customers, fully observing on all aspects, from vehicle receiving until vehicle delivery.
• Secures needed vehicle information and documents from customer.
• Verifies the vehicle and customer details and/or update on the system, especially for the vehicles coming for the first time.
• Prepares all the necessary documentation as per standards
• Discusses and gets the consent of the customer for the needed repair/service including the charges and the expected work completion.
• Checking the vehicle for any damages and mentioning all scratches, dents, etc. on booking in sheet / jobcard before accepting it. Ensuring customers belonging and all valuable items (incl. Nav. DVD, sunglasses, cash, jewelry, etc.) are removed and handed over to the customer.
• Opening jobcards as per service requirement plus additional requested work by the customer plus work identified during service reception at car with the customers’ approval.
• Follows-up the work progress, and in case additional job/s arises, consults the customer and get their approval before proceeding with the job. Keeps the customer updated/informed for any changes/delays or variations from the initial agreement.
• Once the work is completed, verifies that all the customer requests were done, and records were completed. If so, inform the customer and sets for the delivery appointment.
• Updates/records all the necessary information in the system.
• Explains clearly the charges and all the work carried out during vehicle delivery.
• Follows up with a call, as the basis of building a long-term relationship with customers.
• Maintains a high level of quality interaction with customers at each step of the role.
• Ensures 5S Implementation
• Maintains harmonious relationship among staffs and strives to work towards the attainment of the department's objectives.
• Reports to/consult the immediate supervisor for any untoward incident or problem that further need a managerial decision.

In addition to below mentioned other tasks may be assigned by the Management from time to time