Service Advisor (Automotive)

•  Follow the NSSW standards in all customer touch points 

•  Responsible to attend high profile & major fleet customers. 

•  Promptness in receiving/greeting customers, understand their needs

•  Proper inventory of customer’s vehicle and record customers’ requirements.

•  Updating customer data base

•  Re-confirm the Job requirements/Repair details/cost involved/delivery time etc. and obtaining customer’s approval.

•  To arrange test drive as required jointly with customer

•  Ensure legible and clear job advice and create job card

•  Follow-up the job progress

•  Provide feedback to customer for additional repairs, delayed delivery time and obtain approvals.

•  Brief the customer on warranty coverage/Service contract coverage

•  Promoting Service Contracts/other service products (upselling)

•  Ensure job cards are closed on time 

•  Ensure car is cleaned and ready for delivery as per the promised date and set time.

•  Notify customer in in advance in case of delay

•  Receive customer, explain jobs carried out and charges, ensure payment and deliver the vehicle

•  Achieving financial/non-financial targets (Labour sales/CSI/RO Nos/Service campaign targets etc.)

•  Develop and maintain long term relationship to enhance customer retention

•  Handle customer complaints on priority and bring it to the notice of the superiors.

•  Attend customer queries promptly

•  Ensure the pending job cards to be closed within the time limit