Service Advisor | Al-Futtaim Automotive | Lexus

Job Requisition ID: 164270 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role
We are currently seeking skilled and results-oriented Service Advisors to join our Lexus team in Ajman. The Service Advisor is the representation of the brand and division to the customer. This role maintains customer relations to ensure an end-to-end engaged Aftersales customer journey, leading to revenue achievement and customer retention.

What you will do

• Build long-term relationships with customers to ensure customer retention and loyalty.
• Achieve financial objectives by upselling and discount control to meet monthly revenue targets.
• Actively engage with customers through consultation on their needs and service requirements, ensuring the vehicle is fixed right the first time.
• Coordinate with the Production Team to ensure timely progress updates of the vehicle to customers, maintaining the on-time-delivery commitment5.
• Provide detailed explanations of all work performed and costs associated with repairs at the time of vehicle delivery.
• Effectively manage customer complaints to satisfactory closure, sustaining and improving Customer Service Value and Net Promoter Scores.
• Comply with all Standard Operating Procedures, Company policies, and Distributor Programs to ensure consistency in the customer experience.

‎‎

Required skills to be successful

• Minimum of 3 to 5 years’ experience as a Service Advisor in an automotive dealership.
• Technically proficient with product and process. Provides up-to-date technical information in response to customer inquiries.
• Excellent customer service, willing to go the extra mile.
• Strong English communications skills, Arabic speaker an added advantage!

About the team
The Service Advisor will work closely with the Reception Manager, Aftersales Managers, and Workshop Teams. This role is crucial for achieving budgeted service and other sales revenue targets every month. The Service Advisor also plays a crucial role in obtaining optimum scores in the Principal’s  dealer clinic activities. 

What equips you for the role

• Diploma or Bachelor of Automobile/Mechanical Engineering.
• Working knowledge of MS Office; SAP knowledge preferred.
• Excellent customer handling and communication skills.
• Good teamwork and the ability to work extended hours to achieve targets and deliver on customer commitments.

About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. 
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.