Service Accounts Team Associate

Summary of Essential Functions:

Provide day-to-day guidance communication and oversight to assigned Service Accounts. The ideal candidate will have exceptional customer service skills and the ability to drive results. This role will work as part of a team that drives sales of all service offerings to existing and new customers. The main objective is to deliver the best customer experience to all assigned accounts, resulting in increased customer satisfaction and revenue to SES.

Responsibilities

• Serve as the main point of contact for assigned customer accounts.  Handle inquiries and requests from customers and address their needs in a timely fashion throughout the sales cycle (presales, sales and post sales).
• Develop a thorough understanding of service accounts, products, and service portfolio to better identify upsell, cross-sell and renewal opportunities.
• Manage preparations for all assigned accounts and assist in proposals when needed.
• Generate monthly, quarterly, and annual progress reports for each account for leadership and other stakeholders within the organization.
• Work with team to drive new initiatives selling service offering to existing and new customers.
• Maintain accurate customer records, keeping track of any contract updates and renewals
• Drive efficiencies across processes to bring maximum value to our customers.
• Collaborate with Regional Service teams to align account objectives to regional objectives.
• Champion customer satisfaction by allowing customers to provide feedback on our processes, products, and service interactions throughout the customer lifecycle.
• Manage quote preparation for all assigned accounts and assist in any proposals when needed.

Required skills and qualifications

• Bachelor’s degree with 2-4 years of prior relevant experience, professional experience in a sales or customer service role will be considered lieu of a degree
• Ability to multitask and juggle several responsibilities simultaneously
• Ability to multitask and juggle several responsibilities simultaneously
• Strong written and verbal communication skills 
• Excellent organizational skills and attention to detail

• Proven track record of meeting or exceeding quotas and receiving positive customer feedback

While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.