Senior UX Specialist

Hello from FinancialDocs! We are a dynamic and innovative company, passionate about developing cutting-edge online solutions that make life easier. Our team is a vibrant mix of tech enthusiasts, creative problem solvers, and yes, proud geeks. Our expertise doesn't stop at financial solutions; we are committed to delivering a wide range of internet solutions that cater to various needs, ensuring they are user-friendly, efficient, and reliable, standing out in the digital world. In an exciting development, we are now seeking a dynamic Senior User Experience Specialist (UX) to work on one of our products: ThePayStubs.com

Job Summary

We are seeking an experienced and visionary Senior UX Specialist to lead our UX efforts and team and be the voice-of-the-customer within the team. The ideal candidate will possess a strategic mindset, exceptional leadership skills, and a deep understanding of user-centered design principles. This role involves hiring and mentoring team members, conducting thorough user research, identifying user pain points, and collaborating with cross-functional teams to enhance user experience through improved product design and features. The Senior UX Specialist will also work closely with the CEO, CPO, CMO, CTO, and customer support manager to grow the product and make it A-class while serving as the voice of the customer within the team.

Key Responsibilities

Leadership and Team Management

• Lead and grow the UX team, including hiring, mentoring, and developing team members.
• Foster a collaborative and innovative team culture, ensuring alignment with company goals.

User Research and Analysis

• Conduct comprehensive user research to understand customer needs, behaviors, and pain points.
• Map & monitor customer journeys to identify dropoffs and potential improvement areas.
• Analyze research findings to inform design decisions and strategy.
• Identify user pain points and work to develop solutions that enhance the overall user experience.

Design and Development

• Oversee the creation of wireframes, prototypes, and high-fidelity designs for web and mobile applications.
• Ensure all designs adhere to best practices in accessibility, usability, and responsive design.
• Collaborate closely with product managers, developers, and other stakeholders to implement and refine user experiences.

Testing and Iteration

• Plan and conduct usability testing sessions to gather feedback and validate design solutions.
• Iterate designs based on user feedback and data-driven insights.

Strategic Planning and Collaboration

• Develop and execute a UX strategy aligned with the company’s vision and objectives.
• Advocate for user-centered design principles and best practices within the organization.
• Work closely with the CEO, CPO, CMO, CTO, and customer support manager, and other team members to grow the product and make it A-class.
• Serve as the voice of the customer within the team, ensuring their needs and pain points are addressed.

Required Skills:

• A data-driven mindset complemented by strong analytical skills
• Proven experience working with E-commerce or other digital products
• Advanced understanding of user experience, capable of identifying and rectifying barriers to conversion.
• Proficiency in conducting A/B testing and multivariate testing to empirically validate improvements.
• A deep understanding of user psychology to craft compelling, conversion-optimized user journeys

Qualifications:

• A proven track record of delivering substantial business growth through focused CX/UX initiatives.
• Strong analytical and strategic thinking skills, aimed at achieving significant business outcomes
• Expertise in utilizing a variety of CRO tools and methodologies to drive business success
• Demonstrated ability to work collaboratively across teams, aligning CX/UX strategies with broader business goals.
• Exceptional communication skills, with the ability to articulate complex strategies in a clear, business-friendly manner

Working Conditions:

• Location: Dubai - United Arab Emirates or willing to relocate to Dubai'
• Flexible working hours with a core hours system

Compensation:

• Salary: Competitive salary based on experience
• Bonus: up to 4 additional salaries
• Raise: up to 15% annually

Perks & Benefits:

• Class-A comprehensive health & dental insurance
• Beyond 30+ days of paid leave in addition to honeymoons, paternity/maternity, and more
• Yearly round-trip ticket allowance
• Transportation allowance
• Cafeteria allowance
• Hybrid/Remote work: 75 working days from anywhere in the world

Perks based on performance:

• Company retreat
• Holiday allowance
• End-of-year break
• Contribution package