Senior Technical Consultant
Senior Technical Consultant Responsible for the accuracy of Grid Automation asset data, building appropriate processes and maintain databases to ensure customer asset information is kept up to date. Analyzing data and preparing reports which allow customers to perform risk-based asset condition and cybersecurity vulnerability monitoring. Participating in sales support activities to promote Hitachi Energy service offering for Grid Automation. Ensuring an asset data is handed over to the Service Organization after project energization. Triage technical support cases that are registered to the COC and ensure they are properly assigned to appropriate resources Tracking the performance of the technical support queue and report on case resolution metrics according to agreed KPIs and the requirements specified in customer Service Level Agreements. Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business. A bachelor’s degree in relevant industry is preferred. Proficiency in both spoken & written English language is required.Location Dubai, Dubai Emirate, United Arab Emirates Experience Experienced Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future.
We employ around 45,000 people in 90 countries who each day work with purpose and use their different backgrounds to challenge the status quo. We welcome you to apply today and be part of a global team that appreciates a simple truth: Diversity + Collaboration = Great Innovation.
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