Senior Technical Consultant

Location:

Dubai, Dubai Emirate, United Arab Emirates

Job ID:

R0082016

Date Posted:

2025-03-05

Company Name:

HITACHI ENERGY L.L.C

Profession (Job Category):

Engineering & Science

Job Schedule: 

Full time

Remote:

No

Job Description:

The opportunity

Managing projects or processes, working independently with limited supervision, coaching and reviewing the work of lower-level professionals and problems faced are difficult and sometimes complex.

How you’ll make an impact            

• Responsible for the accuracy of Grid Automation asset data, building appropriate processes and maintain databases to ensure customer asset information is kept up to date.
• Analyzing data and preparing reports which allow customers to perform risk-based asset condition and cybersecurity vulnerability monitoring.
• Participating in sales support activities to promote Hitachi Energy service offering for Grid Automation.
• Ensuring an asset data is handed over to the Service Organization after project energization.
• Triage technical support cases that are registered to the COC and ensure they are properly assigned to appropriate resources
• Tracking the performance of the technical support queue and report on case resolution metrics according to agreed KPIs and the requirements specified in customer Service Level Agreements.
• Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background             

• A bachelor’s degree in relevant industry is preferred.
• Proficiency in both spoken & written English language is required.

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.