Senior Store Manager

Overview of the role 

•   The Senior Store Manager job to support & grow daily functions within ACE expansion and overseeing all aspects of ACE’s retail store's operations, including staff management, customer service, inventory control, and sales performance. 

•   Responsibilities also include recruiting, training, and supervising staff, ensuring store cleanliness and organization, implementing sales strategies to meet targets, managing inventory levels and ordering supplies, handling customer inquiries and complaints, and analyzing sales data to optimize performance in order to achieve the agreed commercial and financial store objectives. 

•   The Senior Store Manager is expected to lead by example, foster a positive work environment, and ensure the store meets or exceeds sales and profitability goals while maintaining high standards of customer satisfaction and operational efficiency. 

•   To place the Store as the Centre of Excellence for ACE being the flag ship store.

•   The role will also allow the individual to support the ever-growing pressure of new projects being requested as the business grows.

What you will do

Sales

•   Actively driving sales to meet and surpass both top-line (revenue) and bottom-line (profitability) targets.   

E-Commerce 

•   Oversee the E-commerce Team based in store.

•   Regular collaborative meetings on Strategic Planning with OMNI Channel   

Customer Service

•   Has a REAL customer focus, establishes & communicates customer goals and targets while ensuring the highest quality service and results for customers, articulates a strong understanding of customers’ needs and does significantly more than required. 

•   Acts as a role model in understanding and exceeding customer needs, serving as a role model for employees, focusing on exceptional service, and continuously striving to enhance customer satisfaction and service standards within the store team.   

Store Standards & Displays

•   Ensure that all implementations at store level are completed as per agreed high standards and that escalation channels are in place and are understood by all store teams. 

•   Develops and executes all aspects of ‘retail basics’, along with the Regional Visual Manager who will be responsible for ensuring eye catching; effective displays are maintained within the Store. 

•   All new promotional activities requiring changes to display should be carefully planned and coordinated to ensure the minimum amount of disruption. 

•   The JH must always maintain the brand integrity through corporate display standards and is responsible for ensuring the display reflects and supports the product suitability for the promotional calendar.

•   Work with VM and Space Planning to support seasonal layout changes.

•   Support as a Center of Excellence, all workshops during trading year.   

Stock Availability

•   To ensure the availability and security of stock in the store through the implementation of agreed delivery plans and by following company procedures relating to stock movement. 

•   To liaise with the buyers / Operations Manager regarding product variety / quality and ordering levels providing feedback where necessary. 

•   Ensures proper in-store control of stocks through liaising with the help desk and Inventory team to meet the demands and requirements of the business and customers. 

•   Minimize missed opportunities.  

Deployment of Resources and Administration

•   Required to oversee the deployment of resources and to constantly challenge his team to utilize all resources to the maximum effectiveness. 

•   Improve operational cost effectiveness by ensuring the best deployment of material, financial and human resources and by communicating with subordinates for clear understanding of accountabilities, objectives / targets, and measures. 

•   Manages the annual sales, headcount and expenses to ensure the store’s performance is within approved budgets. 

Human Resource Management

•   With the assistance of the HRBP, the JH will perform recruitment function when required. Ensure that all employees are fully trained and developed to a required standard.

•   Acts as a leader in establishing an environment where effective teamwork is considered a normal part of the daily routine, where respect and co-operation are achieved. Promote effective management – by sound personal guidance and advice to subordinates. 

•   Responsible for ‘People Development’ and succession planning with a special emphasis on the development of Assistant Store Managers and SSA’s.   

Monitoring & Control

•   Through delegation and supervision, the JH is ultimately responsible for ensuring compliance with the company policies and procedures. The JH will be responsible for ensuring his team develops self-checking as a normal part of their daily routine. Fulfil the company objectives through the review of performance against plan, by prompt action to resolve variances and support new corrective action points.

•   Ensure the effective implementation of Group & Business Administrative policy and procedures, in collaboration with the Regional Admin & Compliance Manager and maintain high operational store standards, processes and systems in accordance with the approved Group and brand policies. Ensure that proper management of all store functions are maintained & implemented, which will contribute to the efficient and coordinated operation of the store. (Includes compliance with all SOP’s). 

•   Conducts the stock count as per the defined process in the store and in conjunction with Regional Admin & Compliance Manager and develop stock loss action plans. 

•   Continuous review of costs/expenses of store consumables/stationeries etc. to ensure they are in-line with the budget parameters. 

•   Review and respond to internal store Audit reports and implement necessary corrective action required.

•   To ensure all safety and security standards are met to minimize accidents and losses for the company.  

Cooperation and Teamwork

•   Works closely with the Regional Office Team to ensure the optimal range presentation is available in store.

•   Plays a vital role in coordinating, with the Supply Chain team, all activities associated with store and customer deliveries.

•   Works closely with the Inventory team to make ensure that the auto replenishment is working, and regularly review for any issues with stocks not getting replenished by the system to achieve the target availability of the A lines in stores 

Market Awareness and Competition

•   In-depth understanding of the market to be able to maintain competitive awareness by continuously monitoring the competition and then reacting accordingly to maintain the business advantage.  

Business Excellence

•   Establishing rapport and good relationship with business partners such as the mall, government entities and sister companies to negotiate the best deals and offers for different promotions and activities which will work to the advantage of the store/s.