ABOUT THE COMPANY
Emaar Hospitality Group, a premier global provider of enriching, personal and memorable lifestyle experiences. As an innovative, agile and influential leader in hospitality, Emaar Hospitality Group is a wholly-owned subsidiary of Emaar Properties PJSC, the developer of elegantly designed and exceptionally built property, malls and hospitality projects across the world
ABOUT THE ROLE
Function: Front Office Operations
Department: Front Office
Role: The role at Address Residences, is a strategic leadership role responsible for overseeing the operations of all residential properties. This role involves managing various aspects of day-to-day operations, ensuring exceptional service delivery, and contributing to the overall success and profitability of the residences with a thorough understanding of legal and regulatory requirements. The role will work closely with cross-functional teams, including property management, facilities, and guest services, to uphold high standards and create an unparalleled living experience for residents
ABOUT THE FUNCTION
This function is to ensure exceptional Guest Experiences in a highly empowered environment. Represent our brand, throughout the Guest journey, to deliver a flawless service experience. Ensure that each guest becomes a happy fan of our hotels, by delighting them from welcome until farewell.
PERFORMANCE DRIVEN CULTURE: WHAT WILL YOU BE MEASURED AGAINST
Operational Leadership - Develop and implement operational policies and procedures to optimize efficiency and service delivery across Address Residences
Team Management - Foster a positive and collaborative work environment, promoting a culture of excellence, innovation, and continuous improvement.
Residential Service - Collaborate with the guest services team to ensure a personalized and exceptional experience for residents.
Facilities Management - Implement preventive maintenance programs to uphold the quality and safety standards of the residences.
Community Development: Foster a sense of community within the property.
Financial Management - Assist in budget development and management for the operations department and Monthly P&L Management.
Resident Relations - Build positive relationships with residents, addressing concerns and feedback promptly and professionally.
Regulatory Compliance - Ensure compliance with local regulations, building codes, and health and safety standards.
Technology Integration - Stay updated on technology trends relevant to residential operations.
Implement and leverage technology solutions to enhance operational efficiency and resident experience.
TECHNICAL SKILLS & COMPETENCIES
Technical Skills
Competencies:
DESIRED PROFILE (QUALIFICATIONS, EXPERIENCE & LANGUAGE PROFICIENCY)
WHAT WE BELIEVE IN
At Emaar, our DNA lays the foundation for everything we do. It forms the base of how we serve our customers, how we speak with one another, and the way we move forward in every decision we make. In short, it is the essence of who we are and how we communicate.
Customer Focus
Customers are our number one priority. We take pride in delivering on our promises and above all we value the trust they place in us to deliver flawless products, services and experiences.
Ownership Mindset
No detail is too small, no challenge is too big and no ambition is too great. We drive efficiency and effectiveness into every corner of our business, so we are fit for the future and to compete.
Fast Paced
Speed is everything in business. We evolve and adapt quickly and have the willpower, skills, knowledge and passion needed to deliver extraordinary speed for our customers.
Talent and Tenacity
Our people are heroes, superhumans and warriors. We are a team of great pooled talent that dream big and act quickly, with high energy and positivity.
Adaptability
We keep up with the times, disrupting and challenging the status quo. We challenge conventional wisdom and ourselves, we expect the unexpected, and we develop products and services that reflect the future.
اطلب مساعدة الخبراء لكتابة سيرة ذاتية مميزة.