The incumbent will review SOP documents to assess process controls and conduct independent, risk-based reviews of Customer Fulfilment departments. They will also ensure adherence to agreed risk mitigants through on-the-ground reviews.
What You’ll Do
Perform in-depth review of Standard Operating Procedures (SOP) to confirm they are in line with actual practice.
Undertake periodic reviews of operations units to identify high-risk areas across products and functions and to agree mitigants with key stakeholders, including identifying potential automation opportunities.
Validate existing processes to ensure there are adequate controls in place through review of Operating Procedures and control testing.
Escalate to Associate Vice President / Vice President / Executive Vice President or HOO if risks highlighted have not been mitigated by the unit as per the agreed dates.
Review process changes undertaken by Customer Fulfilment unit to ensure KRIs are identified and that there are adequate controls in place to manage risks.
Create mechanisms to track implementation of interim and final mitigants identified.
Report progress on implementation of action plans relating to Audit or Compliance findings.
Collaborate with key stakeholders within Customer Fulfilment to ensure Risk and Control Self-Assessments (RCSA’s) are being periodically reviewed and that control testing is being performed as required by Group Internal Controls (Group IC).
Ensure the timely implementation of recommendations raised by Group Internal Audit (GIA) and Compliance.
Preparation of meeting decks for presentation in risk review meetings.
