Senior Officer- Security Monitoring Center
Full-time Sub Division: Group SVM and Corporate Services Division: GCOO
Company Description
Join the UAE’s largest bank and one of the world’s largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders and communities to grow through differentiation, agility and innovation. We are looking for top talent and your success is our success. Accelerate your growth as you help us reach our goals and advance your career. Be ready to make your mark a top company, in an exciting & dynamic industry.
Job Description
JOB PURPOSE:
To oversee the security monitoring activity at FAB Global Command and Control Center - GCCC. To provide leadership and support to the security operations team in the event of a crisis situation that would threaten the safe and secure business operations.
Job Context:
Specific Accountabilities
• Supervise Security Monitoring Analysts duties including planning, scheduling, organizing, directing and training personnel and ensure Global Command and Control Center /GCCC is operational all the time including network, hardware’s etc.
• To assist in development of physical security policy, standards, and procedures and design, and evaluate protection systems and devices to ensure that sensitive information, equipment, and other material are not compromised.
• To carry out digital forensics using CCTV footage and access control logs
• To resolve operational & technical issues of GCCC and respond responsibly to any security and safety related incidents. Report the alerts triggered by the system to the concerned on a prescribed communication protocol and escalation matrix.
• To maintain updated emergency response matrix (ex: escalation matrix, all important phone numbers/telephone nos. of guards, vendors, responsible staff to attend person/ organization responsible to attend the emergencies, police etc.)
• Oversee the design and operation of related compliance monitoring and improvement activities to ensure compliance both with internal security policies and applicable laws and regulations 3
• Safety & Security risk event monitoring and respond to life safety incidents (medical, safety, natural disasters, etc.) and dispatch security officers, ERT, facilities, police, fire and BMS personnel as required via telephone and/or radio.
• Act as focal point for physical security investigations to prepare reports, recommend course of action and follow up on actions.
• Handling of branch police alarm custodian update and police disconnection requests.
• Ensure to check the health of the DVR/NVR/VMS and hard disk every day to verify if previous recordings are done as per the bank policy and local authority requirement.
• Ensure to check the network connectivity and the bandwidth traffic and report the noncompliance to IT Team.
• To lead special projects related to GCCC in connectivity different security system to GCCC for centralized monitoring.
• To supervise and maintain the day-to-day activities and MIS, KPI for Security monitoring center across the bank and the related risk and discuss the day-to-day issues with reporting manager.
• Conduct surprise visit to ensure the ensure the shredding is carried as per SOP.
• Any other responsibility and projects which management may require performing, from time to time.
• Participate in the vender performance meeting arranged by Regulatory Assurance (HSES) team
Electronic Security -cyber security controls
• To assist in development of Cyber security framework for GCCC and lead the implementation of cyber security framework for GCCC and connected infrastructure
• Implementing and maintaining inventory of the GCCC & E Security assets in ITSM Servicenow mapping
• Maintain CMDB CI assets are up to date for security systems.
• Follow the ITSM Change management process for all major activities within GCCC & E Security assets.
• Ensure all the CCTV server (Access Control servers, Visitor management, time and attendance servers are patched within patching cycle including UAT, PROD, API servers both (On prem & Virtual Machines)
• Ensure regular DB backups, VM snapshots, applications backups are in place.
• Ensure Milestone AXIS, Hanwa, AMAG Controller, applications are up to date.
• Ensure all the assets are scanned with vulnerability assessment, baseline assessment on monthly/ADHOC basis.
• Close All Jira observations as per the set SLA time.
• Ensure all the CCTV & ACS system comply to bank Antivirus and DLP protection.
• Ensure each camera password are set Complex as per Milestone hardening.
• Ensure server password is integrated with AD & PAM to have one-time password
• Ensure all recording drives are encrypted including external storages.
Electronic Security System -Break fix & Maintenance:
• Maintain the ERT Service Records reports, PPM Reports and conduct regular review to identify the root causes for repeated break down.
• Ensure all the purchased materials (CCTV Cameras, Servers, Switches, storages, Access control panel, access control readers are under manufacture warranty and maintain record of it.
• Ensure all the Layout, drawing is updated, approved from relevant regulators (MCC/SIRA,etc)
• Ensure CCTV Switches are purchased and tagged under FAB account.
• Ensure CCTV system storages are configured with RAID
• Ensure the CCTV/ACS Firmware are to update.
Qualifications
▪ Engineering Graduate
▪ Good knowledge of handling security & safety incidents.
▪ Strong analytical skills: detail oriented and ability to work with the team.
▪ Strong Technical Skills on security systems, Cyber Security, IT networking & monitoring stations.
▪ Must possess excellent oral and written English communication skills.
▪ Should be Collaborative, Enterprising Knowledgeable and adaptable.
▪ 3 years’ relevant experience in the Global Command and Control Center area with at least 3 years in similar positions of progressively increasing managerial responsibilities in the security monitoring operations function.
Senior Officer- Security Monitoring Center
Abu Dhabi, United Arab Emirates * Full-time
