Senior Officer- CCB & IB Account Services Helpdesk (Emiratised role)

Now it’s your time to join the #1 bank in the Middle East and one of the most prestigious financial companies in the region. Shaking up the world of banking requires a lot of smarts and skill. We’re looking for the brightest and best to help us reach our goals and we’ll also help you reach yours. Your success is our success as you grow stronger in your career. Join us and leave a legacy of your own, as a pioneer in both the company and the industry.

JOB PURPOSE:

Assist CIB account maintenance Operations and Account Management of Corporate /Government/FI & NBFI stakeholders in line with Bank Policies & Procedures, regulatory, assist to meets service aspirations of all our customers and remains an independent assurance provider of quality through the possession of sound credit risk, product and market knowledge. Assist to meet legal and compliance requirements, and Assist in completion of CIB Operations Process related transactions on a day-to-day basis, increasing operational quality/efficiency by providing improvement suggestions for and support to GTB, Global Cash Management, Escrow, FI / NBFI and Government clients.

KEY ACCOUNTABILITIES:

Account maintenance, for management of CASA accounts, and processing of Special Chq book requests

SERVICE:

• Carry out the functions with full integrity to ensure that all requests received are attended promptly, efficiently, and there is no breach of service agreements.
• Maintain necessary service logs / operation dashboard wherever applicable to ensure that turnaround time are meeting agreed service levels.
• Establish effective / efficient communications with internal / external communications.
• Carried Out all types of Wholesale activity as per approved service level arrangements.
• Ensure that all documents received from Client Services/ Onboarding are reviewed / validated before any action within the agreed TAT.
• Accepts additional work as and when assigned by the Management to avoid any service interruption
• Review and process account maintenance of CIB /FI/NBFI/Government/Escrow.
• Ensure that all the activities of the unit is in line with Bank policy, procedure, legal and regulatory requirements.
• Stay abreast with latest developing concepts like new regulations by the Central Bank of the UAE or legal environment within UAE & international locations & other corporate credit practices.
• Update the status and reason for rejection if any in by email/Workflow system.
• Activation of CIB Dormant accounts.
• Closing of accounts

RISK

• Manage the workflow on a day-to-day basis without compromising on the risk and service.
• Ensure escalation of any identified risk, suggest, and implement mitigating actions and controls to safeguard the Bank interest.
• Ensure timely and effective communication is maintained with internal as well as external customers taking utmost care in protecting the reputation of the bank.
• Identify risk based on analysis and nature of issues and inquiries arising repeatedly.
• Ensure to escalate these identified risks to the concerned authority within the Unit and be a part of the team defining the mitigating factors /additional controls.

PEOPLE

• Maintain professionalism and effective communication with colleagues within the Unit and all other Departments
• Review periodically the sub-ordinates job functions and ensure that all staff within the unit is fully aware of all the process, which would facilitate job rotation.
• Adhere to your individual duties and responsibilities and support the team-mates to deliver service excellence
• Ensure all sub-ordinates are able to deliver the tasks assigned including on the job, technical & soft skill training and development.

BUSINESS EFFICIENCY

•          Provide improvement suggestion to Section Head / Department Head to enhance operational quality and efficiency in our work resulting in best customer services.

Knowledge & Experience:

• Bachelor’s degree Preferable in Commerce, Banking, Finance
• High School certificate
• Minimum 1 year banking experience
• Good Knowledge of bank policy and procedures
• Good Knowledge in core banking system
• Good English communications