Senior Officer- Bancassurance OPS

Join the UAE’s largest bank and one of the world’s largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders and communities to grow through differentiation, agility and innovation. We are looking for top talent and your success is our success. Accelerate your growth as you help us reach our goals and advance your career. Be ready to make your mark a top company, in an exciting & dynamic industry. 

JOB PURPOSE:

• The role holder is responsible for ensuring that client on boarding to FAB books (Bancassurance) are of good quality and are in compliance with the UAE Central Bank and Bank’s Policies and Procedures.  The role leads a team in ensuring that the customer details are captured in a professional, accurate and meaningful manner to the relevant system.
• In line with set KPI and performance objective maintain 100% accuracy and error-free work.

KEY ACCOUNTABILITIES

Policies, Systems, Processes & Procedures

• Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.
• Demonstrate compliance to organisation’s values and ethics at all times to support the establishment of a value drive culture within the bank.

Continuous Improvement

• Contribute to the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.

Reporting

Assist in the preparation of timely and accurate statements and reports to meet department requirements, policies and quality standards.

SERVICE

• Accepting and processing of all provider documentations pertaining to Banc assurance Ops.
• Suitability checking – Checking of all the Banc assurance provider applications for the completion and accuracy as per the risk & compliance checklist.
• Despatching all the provider documents to the provider on a daily basis.
• Setting up of Standing Instructions for debit of the premiums in BA System.
• Reporting of the collected premiums to the Service Providers on a regular basis.
• Processing of Adhoc Debit instructions from customers for failed premiums.
• Securing of funds for the Banca logged in cases if applicable and initiating transfer of the funds to the respective providers.
• Updating any changes in the Standing Instructions as per the customers or providers request.
• Cancellation of the Standing instructions as per the customers, RM’s or compliance request and intimation of the same to the provider.
• Processing of Staff Free premium as per the policy (campaign time).
• Funds transfer to Nostro A/Cs/CB Accounts and provider accounts via TBO & follow up.
• Processing of reversal of funds due to cancellation and coordinating with the relevant team for processing the same.
• POS manual debits for SI/Adhoc and reconciliation against NI report and transferring of the same to respective insurance providers.
• Processing of Reinstatement, Decrement, and Top-Up.
• Processing of Not Taken up (NTU) and cancelled from effective date cases and intimating the same to the provider.
• Checking and action on Banca helpdesk emails and forwarding the same the concerned sales/providers/Banca ops/servicing unit and inter depts.
• Banca Helpdesk for query management related to Banca Ops.
• Account Reconciliation of internal insurance provider’s subscription/suspense account and insurance provider’s FAB accounts.
• Checking of the Standing Instruction Schedules for premium collection.
• Follow up & coordination with sales Support/Retention Team for any pending documents pertaining to the Banca applications and maintenance documents.
• Generate Call Back Reports.

• To format Call Back Scripts for different products and to obtain approval prior to introducing a new script.
• Call Back Check will involve calling the customer and checking that the customer understands the basic features of the product purchased and also he understands the risks associated with the product.
• Call back for verification of policy document delivery.
• Coordinate with RM to activate the Inactive accounts in case of live policies attached to the account.
• Coordinate with RM for closure of Dormant Account in case if there is no live policy attached to the account.
• Proofing for RMU and KRI on monthly basis (Banca)
• Processing General Insurance policy issuance and renewals.
• Processing General Insurance policy cancellations and reversals.
• Policy Endorsement –OTC
• Processing Monthly Banca bookings for OTC and SIP.
• Banca commission Reconciliation for SIP and OTC.
• Accounts/ Transactions reconciliation –SIP and OTC
• Ensure adequate training is provided to all sales & sales support staff and improve the quality of documentation.
• Any other duties designated by the Department Supervisor/Manager.
• Prepare scenario’s and UAT test cases for all system improvements on BA System.
• Provides inputs in the preparation of timely and accurate sub-departmental statements and reports to meet FAB’s and departmental requirements, policies, and standards.

RISK

• Ensure escalation of any identified risk and suggest and implement mitigating actions and controls to safeguard the Bank.
• Ensure timely and effective communication is maintained with internal customers taking utmost care in protecting the reputation of the bank.
• Identify risk and nature of issues and inquiries arising repeatedly. Ensure to escalate these identified risks to the Supervisor / Line Manager / Department Head within the Unit and be a part of the team designing the mitigating factors

PEOPLE

• Review periodically the staff job functions and ensure that all staff within the unit is fully aware of all the process which would facilitate job rotation.
• Maintain professionalism and effective communication with colleagues within the Unit and all other Departments 
• Adhere to your individual duties and responsibilities and support the team to deliver service excellence
• Ensure all staff are able to deliver the tasks assigned including on the job, technical & soft skill training and development

  BUSINESS EFFICIENCY

• Manage the work flows efficiently with the resources available without compromising on the risk and services. Provide improvement suggestions to enhance the quality and efficiency in our work resulting in best customer service.
• Maintain highly efficient turnaround time.

• Bachelor Degree Preferable in Commerce, Banking, Finance or Economic.
• 1-2 years’ relevant experience in the Banking sector.