Bayut & dubizzle have the unique distinction of being iconic, homegrown brands with a strong presence across the seven emirates in the UAE. Connecting millions of users across the country, we are committed to delivering the best online search experience.
As part of Dubizzle Group, we are alongside some of the strongest classified brands in the market. With a collective strength of 5 brands, we have more than 123 million monthly users that trust in our dedication to providing them with the best platform for their needs.
The Senior Manager – Inside Sales ( Dubizzle Cars) will lead and manage a dynamic inside sales team focused on selling additional value-added services, such as car insurance and extended warranties, to car buyers. This role involves designing and implementing sales strategies, driving upselling initiatives, coaching & developing a high-performing team to achieve revenue and customer satisfaction targets.
In this role, you will:
Team Leadership and Development:
- Train, mentor, and lead a team of Sales Account Managers, telesales executives, and coordinators.
- Foster a culture of excellence by providing ongoing coaching, feedback, and development opportunities.
- Drive team productivity, ensuring 100% accuracy and adherence to performance goals.
- Assist in recruiting and onboarding new team members.
Sales Strategy and Execution:
- Develop and implement strategies to upsell dubizzle cars services to car buyers.
- Set and track sales targets for the team, ensuring alignment with organizational goals.
- Monitor and analyze team performance metrics, providing insights and actionable plans for improvement.
- Prepare and present monthly, quarterly, and annual sales forecasts.
Customer Experience and Satisfaction:
- Ensure the delivery of exceptional customer service by addressing inquiries, resolving complaints, and managing escalations effectively.
- Occasionally meet clients to strengthen relationships and identify additional sales opportunities.
Operational Excellence:
- Oversee the team’s adherence to company regulations, quality standards, and performance goals.
- Conduct regular team meetings to communicate updates, share best practices, and reinforce expectations.
- Generate detailed reports on team performance, sales trends, and mission-related objectives.
Collaboration and Innovation:
- Partner with cross-functional teams to refine sales processes, optimize tools, and improve the customer journey.
- Identify and implement innovative approaches to enhance upselling effectiveness and team efficiency.
