Senior Manager, EAM Global Process Management
Full-time Location: Dubai - DIFC Employee Type: Permanent Department: IT
Company Description
IHS Towers is one of the largest independent owners, operators, and developers of shared telecommunications infrastructure in the world by tower count and is the only towerco solely focused on the emerging markets. The Company has more than 40,000 towers across its 10 markets, including Brazil, Cameroon, Colombia, Côte d’Ivoire, Egypt, Kuwait, Nigeria, Rwanda, South Africa, and Zambia. For more information, please visit:
Job Description
Purpose
We are currently seeking an expert in Enterprise Asset Management to increase efficiency, reduce costs, more precise reporting, enhance overall asset lifecycle management and ultimately maximize the value of assets.
We are specifically interested in leveraging industry best practices to optimize our processes, rather than focusing solely on technology or platform-specific solutions.
The role is Responsible for coordinating process management and process optimization activities (for A2R, R2R,P2P, O2C & H2R) across the IHS Group, working collaboratively with the Global Process Owner, the Global Process Management lead, and process operators in each country that IHS operates. This role is pivotal in supporting the Global Process Owner to drive standardization, simplification, and automation across EAM, ensuring that relevant stakeholders are consulted and trained to operate process changes. The Senior Manager, EAM Process Management, will ensure effective collaboration between market teams and the centralized process management function.
Key Roles and Responsibilities
Function as a key subject matter expert in the document management model, quality management system, and quality standards. Providing advice and recommendations to global and local colleagues on process enhancement and continuous improvement project teams. Plan and manage process development projects to address the full life cycle: requirements and policy setting; process design, documentation and training development and delivery; change management planning and deployment; and transition to an oversight system that incorporates performance monitoring and continuous improvement once the new process is fully operational. Identifies areas of training focus and collaborate closely with training developers on training strategies and plans. Supporting the EAM global process owners and business process operators to optimise processes through automation, simplification, and standardization. Creating current and future state business process documentation including process maps and standard operating procedures. Run workshops with business process operators to capture knowledge and create SOPs. Support the development of to-be processes – incorporating best practice principles. Identifying process improvement opportunities for all relevant process teams (within Shared Service Centre, Country and Group Operations & Finance). Developing metrics for measuring the success of process improvement projects and delivering those results to leadership. Work with Country Finance, Shared Services, IT, Operations, Commercial, and other relevant departments to drive process standardization and effectiveness across EAM. Build strong working relationships with Operations, Finance, SSC, and other stakeholders across IHS. Devise ongoing evaluation strategies to monitor EAM process performance and determine the need for improvements. Co-ordinate activities with IT to ensure the delivery of process improvement initiatives. Evaluate our current Asset Management Processes: Identify bottlenecks, inefficiencies, and areas for improvement. Develop a comprehensive data-driven re-engineering plan: Outline industry best practices for our specific industry and asset types. Provide resources and expertise: + Experience in Design and Delivering Best industry standard EAM systems.
+ In depth experience of data, data transformation, process deployment, integrations, system processes, automation, simplification, standardization, asset portfolio, maturity framework & assessment, risk profiling, asset management policies.
+ Support in implementing best practice asset management in the asset portfolio (following ISO55000 Asset management standard), working closely with functional teams across the business to optimize commercial (asset life and value maximization) and technical performance.
+ Define Asset management Master Data categories, asset data quality, and initiatives to improve and sustain its quality.
Assist in detailed Asset management processes (level 4 = workflows) for priority process areas that ensure improved asset data quality and control, and should be consistent with IHS Architecture. Support in maintaining and ensuring Asset Management activities are undertaken in accordance with local legislation and HSE policies. Developing metrics for measuring the success of Asset management implementation. Work collaboratively with our team: Open communication & collaboration throughout the process and equip our team with the necessary knowledge & skills to implement the revised processes. Develop overall knowledge of Finance & different Operations of IHS. Excellent understanding and experience of Management Processes, Business Processes, Financial Processes & Support Processes. Drive Process Automatization and efficiency enhancement. (Operation Process Mapping, Process Improvement). Being able to translate those processes and business needs.
Qualifications
Act as SME for Asset Management and adjacent domains. Expert knowledge in the entire Asset Management Life Cycle. 10+ years of experience in Operational Process Design and Improvement. Very good knowledge on EAM adjacent domains such as Warehousing & Supply Chain. An undergraduate or postgraduate degree in computer science, engineering, business management or a related field. Or similar knowledge.
Functional competencies
Certification in Process Management such as Six Sigma is a plus. Overall understanding of IT (Architecture, Development, Infrastructure)
Behavioral competencies
Motivate staff and create a space where they can ask questions and voice their concerns in a transparent fashion. Develop productive relationships with business leaders across the organization to influence how applications can enable new sources of value Cooperation/Teamwork:Works harmoniously with others to get a job done; responds positively to instructions and procedures; able to work well with staff, co-workers, peers and managers; shares critical information with everyone involved in a project; works effectively on projects that cross functional lines; helps to set a tone of cooperation within the work group and across groups; coordinates own work with others; seeks opinions; values working relationships; when appropriate facilitates discussion before decision-making process is complete.
Judgment: Makes sound decisions; bases decisions on fact rather than emotion; analyses problems skilfully; useslogic to reach solutions
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Problem Solving: Anticipates problems; sees how a problem and its solution will affect other units; gathers informationbefore making decisions; weighs alternatives against objectives and arrives at reasonable decisions;adapts well to changing priorities, deadlines and directions; works to eliminate all processes which donot add value; is willing to take action, even under pressure, criticism or tight deadlines; takes informed risks; recognizes and accurately evaluates the signs of a problem; analyzes current procedures for possible improvements; notifies supervisor of problems in a timely manner.
Additional Information
*Organizational Competencies Customer Focus** - People demonstrating this competency understand & exceed our customers’ needs. They dev
